School Refund of Paid Amount

[Rishi Saxena]

Institute Name

Neelkanth kidzee)

Customer Care Number

9152010775

Loss Amount

10000

Ratings

1.00 star(s)

Opposite Party Address

Mrs Charmi Patel (Neelkanth kidzee) Address: Opp Urmi School, Sama-Savli Rd, beside Bharat Petrolpum, Vadodara, Gujarat 390024; +91 96625 40062 (M)

I, Rishi Saxena, father of Vihaan Saxena, had approached your school for nursery admission for my son. At the time of inquiry and discussion, I was informed that my child would attend two days of demo classes. Accordingly, my son attended the school only on 4th and 5th February 2026 as demo classes. During this demo period, Neelkanth Kidzee asked me to pay the first installment of ₹19,000. On 5th February 2026, I paid ₹10,000 (UPI Transaction ID: 640276516557) to the school. However, I would like to bring the following to your notice: The admission form was never filled or submitted by us. No fee receipt was provided for the amount paid. My child attended only demo classes on 4th and 5th February 2026. The admission process was not completed. Due to personal reasons, I decided not to proceed with the admission, as the admission was never finalized and no formal documentation was completed. I have repeatedly requested Neelkanth Kidzee to refund the paid amount of ₹10,000 through telephonic conversations and personal visits from 09/02/2026 till date. I have also sent multiple emails to customer care and the school authority dated 10/02/2026, 17/02/2026, 19/02/2026, and 20/02/2026. On 19/02/2026, I received a reply from Zee Learn (Ms. Pooja Jedgule – pooja.jedgule@zeelearn.com) stating: "With reference to the discussion with our team, as informed by the BP, the amount is non-refundable." Due to the above matter, I am extremely worried, mentally stressed, and highly dissatisfied with the school’s policies and approach. The lack of transparency, non-issuance of receipt, and refusal to refund despite incomplete admission has caused me significant inconvenience and mental harassment. I once again request you to kindly reconsider the matter and process the refund of ₹10,000 at the earliest. Attachments: Vihaan Saxena – Fee Payment Details Email Conversation Records I look forward to your prompt resolution of this matter.

 

[TeamMember]

Hello @Rishi Saxena

We have carefully reviewed the details of your complaint against Neelkanth Kidzee, Vadodara, Gujarat, managed by Mrs. Charmi Patel.

As per your submission, you approached Neelkanth Kidzee for nursery admission for your son Vihaan Saxena. You were informed that the child would first attend two demo classes, which he did on February 4th and 5th, 2026. During this demo period itself, the school asked you to pay the first installment of ₹19,000, of which you paid ₹10,000 via UPI on February 5th, 2026.

However, you have clearly stated that the admission form was never filled or submitted, no fee receipt was issued against your payment, and the admission process was never formally completed. When you decided not to proceed with the admission due to personal reasons, you made repeated requests for a refund of ₹10,000 through phone calls, personal visits, and emails dated February 10th, 17th, 19th, and 20th, 2026. Despite all follow-ups, Zee Learn (via Ms. Pooja Jedgule) responded stating that the amount is non-refundable, without acknowledging that no admission was ever finalised and no receipt was even provided.

The school's refusal to refund an amount collected during a demo period, without completing any formal admission documentation or issuing a receipt, constitutes lack of transparency, misrepresentation, and a clear deficiency in service.

To take this matter forward, you will need to file a formal case against Neelkanth Kidzee. Please first register on e-jagriti.gov.in and submit your legal documents there. If you face any difficulty in drafting or uploading the documents, we are here to help you through the process.

Thanks.