Pavaniraj
New member
- Seller Name
- Amazon
- Company Name
- bajaj Chetak
- Product Name
- Chetak C3501 scooter
- Customer Care Number
- no number
- Loss Amount
- 3202
- Ratings
- Opposite Party Address
- https://www.amazon.in/dp/B0GWW4QT5T?ref=ppx_yo2ov_dt_b_fed_asin_title
Hi Team,
I purchased a Chetak EV through Amazon India (Order ID: 403-3554013-6693916) on 13-May-2026, and the vehicle was delivered on 17-Jun-2026.
At the time of vehicle delivery, the dealer collected an additional amount of ₹3,202. Since the charge was unclear, I immediately raised a request with Amazon seeking confirmation on whether this amount was valid and payable. However, no response was received from Amazon despite multiple follow-ups.
We waited nearly two months for clarification from Amazon. Since the vehicle was required urgently, I discussed the matter with the dealer and proceeded with the purchase only after obtaining a handwritten confirmation from the dealer stating that the amount would be refunded once approval was received from Amazon.
It has now been more than 4.5 months, and:
No refund has been issued.
No GST invoice has been provided.
No clarification has been given regarding the charge.
Amazon has not responded either to the dealer or to me.
What is even more disappointing is the response received from an Amazon representative whose contact was shared by the dealer. Instead of understanding the issue and reviewing the multiple requests already raised, I was repeatedly asked:
"Why did you take the vehicle?"
"Why did you pay the amount?"
"Why did you order these items?"
These questions completely ignore the fact that Amazon never clarified whether the amount was payable and never responded to the requests raised by both the customer and the dealership. Instead of taking ownership of the issue, the responsibility was shifted back to the customer.
This experience is extremely disappointing. Amazon is known as one of the most trusted e-commerce platforms, but the complete lack of communication, accountability, and customer support in this case is unacceptable.
If customers cannot get clarity on charges associated with purchases made through Amazon, and if complaints remain unanswered for months, it becomes very difficult to continue placing trust in the platform.
I request immediate action on the following:
Refund of the excess amount of ₹3,202.
GST invoice for the amount collected.
Written clarification on why this charge was collected.
A final resolution without any further delays or excuses.
I expect a prompt response and closure of this long-pending issue.
Regards,
Pavani Kanagala
Order ID: 403-3554013-6693916
Mobile: +91-7355678935
Email: pavaniraj.kanagala@gmail.com
I purchased a Chetak EV through Amazon India (Order ID: 403-3554013-6693916) on 13-May-2026, and the vehicle was delivered on 17-Jun-2026.
At the time of vehicle delivery, the dealer collected an additional amount of ₹3,202. Since the charge was unclear, I immediately raised a request with Amazon seeking confirmation on whether this amount was valid and payable. However, no response was received from Amazon despite multiple follow-ups.
We waited nearly two months for clarification from Amazon. Since the vehicle was required urgently, I discussed the matter with the dealer and proceeded with the purchase only after obtaining a handwritten confirmation from the dealer stating that the amount would be refunded once approval was received from Amazon.
It has now been more than 4.5 months, and:
No refund has been issued.
No GST invoice has been provided.
No clarification has been given regarding the charge.
Amazon has not responded either to the dealer or to me.
What is even more disappointing is the response received from an Amazon representative whose contact was shared by the dealer. Instead of understanding the issue and reviewing the multiple requests already raised, I was repeatedly asked:
"Why did you take the vehicle?"
"Why did you pay the amount?"
"Why did you order these items?"
These questions completely ignore the fact that Amazon never clarified whether the amount was payable and never responded to the requests raised by both the customer and the dealership. Instead of taking ownership of the issue, the responsibility was shifted back to the customer.
This experience is extremely disappointing. Amazon is known as one of the most trusted e-commerce platforms, but the complete lack of communication, accountability, and customer support in this case is unacceptable.
If customers cannot get clarity on charges associated with purchases made through Amazon, and if complaints remain unanswered for months, it becomes very difficult to continue placing trust in the platform.
I request immediate action on the following:
Refund of the excess amount of ₹3,202.
GST invoice for the amount collected.
Written clarification on why this charge was collected.
A final resolution without any further delays or excuses.
I expect a prompt response and closure of this long-pending issue.
Regards,
Pavani Kanagala
Order ID: 403-3554013-6693916
Mobile: +91-7355678935
Email: pavaniraj.kanagala@gmail.com