- Website Name
- MakeMyTrip.com
- Loss Amount
- 23856.00
- Ratings
Subject:
Complaint regarding non-receipt of refund despite cancellation of flight ticket and deficiency in service.
Facts of the Case
1. I booked a flight ticket through the MakeMyTrip mobile application.
2. On 30 June 2026, I cancelled the booking on the same day. During the cancellation process, I specifically selected the option to receive my refund in my MakeMyTrip Wallet.
3. The application later showed that the refund had been processed and that the amount had been received from the airline.
4. However, despite my selected refund preference, the refund was not processed to a wallet. When I contacted MakeMyTrip customer support , which is a robot by the way, informed me that the amount will be received in my bank account/ account connected to my upi. Consequently, I have not received the refund amount there either.
5. I contacted MakeMyTrip customer support multiple times and informed them that I have not received the refund in the bank account where they claim to have transferred the refund. Despite repeated follow-ups, the issue has not been resolved, and I have neither received my refund nor a satisfactory explanation.
6. Due to the negligence and deficiency in service on the part of MakeMyTrip, I have suffered financial loss, unnecessary mental stress, and considerable inconvenience.
Complaint regarding non-receipt of refund despite cancellation of flight ticket and deficiency in service.
Facts of the Case
1. I booked a flight ticket through the MakeMyTrip mobile application.
2. On 30 June 2026, I cancelled the booking on the same day. During the cancellation process, I specifically selected the option to receive my refund in my MakeMyTrip Wallet.
3. The application later showed that the refund had been processed and that the amount had been received from the airline.
4. However, despite my selected refund preference, the refund was not processed to a wallet. When I contacted MakeMyTrip customer support , which is a robot by the way, informed me that the amount will be received in my bank account/ account connected to my upi. Consequently, I have not received the refund amount there either.
5. I contacted MakeMyTrip customer support multiple times and informed them that I have not received the refund in the bank account where they claim to have transferred the refund. Despite repeated follow-ups, the issue has not been resolved, and I have neither received my refund nor a satisfactory explanation.
6. Due to the negligence and deficiency in service on the part of MakeMyTrip, I have suffered financial loss, unnecessary mental stress, and considerable inconvenience.
Attachments
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