refund not received

G

GAUTAM

New member
Seller Name
amazon seller services pvt ltd
Company Name
amazon india
Product Name
campus shoes
Website Name
amazon.in
Loss Amount
806
Ratings
2.00 star(s)
Hey, I’m really hoping you can help me out with a refund issue I’m having with Amazon.
Long story short: i ordered a green white shoes but eventually received a grey white one . My order was officially marked as 'lost in transit' after I successfully returned it to the delivery partner. But they still haven't given me my money back! I’ve been chasing them for ages and just getting stuck in a loop with their support chat.
I actually tried to file a complaint on the e-Jagriti portal myself, but the process is a nightmare. They are asking for so many specific legal documents (like an Index, Memo of Parties, and Affidavits) and I have no idea how to prepare those properly.
I’m really eager to just get this sorted. I have all the proofs and tracking details ready. Could you please take a look and let me know what I should do? Please send the document formats so I can just fill them out. I'm totally stuck.

please send the documents
 

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Hello @GAUTAM

We are outlining the first step to be taken before filing a case in the Consumer Forum.

Please follow the steps mentioned below. If you have already contacted the Amazon via email or customer care and have not received any response, kindly share the relevant details with us so that we may guide you further.

Online
We recommend that you first Send a detailed email to cs-reply@amazon.in outlining your issue, including order details and any previous correspondence and request to process the Refund.

If not received any reply from the Amazon support team, escalate the issue with Grievance Officer at grievance-officer@amazon.in

Offline-Mode
You can also send your feedback via registered post at Amazon Head Office

AMAZON SELLER SERVICES PRIVATE LIMITED
#26/1, BRIGADE GATEWAY, 8TH FLOOR.,
DR RAJKUMAR ROAD, MALLESHWARAM WEST
BANGALORE, KARNATAKA – 560055

View Sample Notice: Notice to CMD of the Company

If they already refunded the amount and provided you the reference number but the amount is not reflecting in your account, please contact your bank or payment provider.

This step not only gives the Amazon a chance to refund but also helps strengthen your case if you decide to file a complaint with the Consumer Forum later.

Please wait for a reasonable time for their response. If they do not respond or fail to resolve the matter satisfactorily, feel free to reach out to us again. When you do, kindly include a copy of your email to them and any response (if received), so we can guide you on the next steps.

Best regards,
Thanks
 
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