Refund not received from CarlCare, Noida

AbhishekIjare · 10 August 2026

My name is Abhishek Ijare. Today is 10th August 2026.

I am in desperate situation and my money of Rs. 31,999 is stuck between banks and the situation seems to be locked, and issue is not getting resolved. I have summarized the events below for your review:

On 15th April 2026, I ordered “Infinix Note 60 Pro Solar Orange 8GB/256GB” model mobile phone for my cousin name Manoj Mangtani with delivery address in Baroda, Gujarat.
The seller Carl Care based out of Noida, UP [ https://www.carlcare.com ] first did not acknowledge the order. The payment was done by SBI Credit Card. On 27th April 2026, we provided SBI transaction reference to Carl Care for locating the payment.
On 2nd May 2026, Carl Care confirmed the order and provided order ID 10860 and advised they will send the mobile device but in different color – Mocha Brown and not Solar Orange.
Manoj then again contacted Carl Care on 4th May 2026, requesting Carl Care not to deliver the mobile, because Manoj was leaving India and going to UK for 5 to 6 months and that there will be no one at his home to receive the mobile phone delivery.
Carl Care however, were not able to cancel the order in time and the mobile phone was attempted to deliver by Blue Dart courier tracking id 90503034683. Due to no one at Manoj’s house in Baroda, Gujarat, the mobile phone was returned back to seller and the tracking status was updated to “RTO delivered”, RTO stands for Return to Origin.
On 19th May 2026, Manoj requested Carl Care for initiating refund.
On 25th May 2026, Carl Care advised the order was cancelled and refund was initiated on 19th May 2026 and it could take up to 7 working days for the amount to reflect in original payment source.
On 29th May 2026 (that was 8th working day from 19th May 2026), Manoj wrote to Carl Care that refund was not received.
Since then Manoj has been chasing and till today refund is not received.
Again on 29th July 2026, Carl Care again mentioned that refund has already been processed from their end.
I checked with SBI team and to check if refund amount is dispaying in my SBI account, they said they are unable to locate the money and asked to get following information from the seller;

· Credit note (Last two digits of card number needs to be there with amount, merchant name and date)

· Merchant's confirmation Letter (Communication with merchant regarding refund with amount, date and Last two digits of card number needs to be there)

This was asked from Carl Care on 29 Jul, again reminded on 31 Jul and on 4th August. Again Carl Care has not been able to provide the information and simply responding asking to wait.

This wait is not ending. There is no change to Carl Care’s responses and their approach and they seemed not worried about refunding the amount to the credit card used for payment. The contact details of Carl Care are

Email: service.india@carlcare.com Hotline: 1800-419-0525

Please can you intervene and help to resolve this, as SBI is also not been able to help with the issue and my money is locked. Thanks.

Jai Bharat.

Regards – Abhishek Ijare
Mob:9945728166

Refund not received from CarlCare, Noida

AbhishekIjare

New member

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