Refund Not Received for Instagram Dress Order – ₹699

[Thilagavathi]

Seller Name

Ratiram Meena (Instagram: saanvi fashion hub122)

Company Name

Shivani Fashion

Product Name

Dress

Website Name

Instagram – Saanvi Fashion Hub (@saanvi_fashion_hub122)

Customer Care Number

Not Available

Loss Amount

699

Ratings

1.00 star(s)

Opposite Party Address

Not available

I ordered a dress through an Instagram seller and paid ₹699 via UPI on 7 October 2026.

Before payment, the seller did not inform me about any additional shipping charges. After receiving my payment, the seller demanded an additional ₹999.10 as shipping charges and claimed that the amount would be refunded after payment.

I refused to pay the additional amount and requested cancellation of my order and a refund of ₹699. However, the seller refused to refund my money unless I paid the additional shipping charge.

I request assistance in resolving this issue and recovering my ₹699. I can provide screenshots of the payment transaction, Instagram profile, chat messages and additional shipping charge demand.

 

[Thilagavathi]

I have already paid ₹699 for a dress through Instagram on 7 October 2026. The seller did not disclose any additional shipping charges before payment. After receiving ₹699, the seller demanded ₹999.10 as shipping charges and promised a refund after payment. I refused to pay the additional amount and requested cancellation and a refund of ₹699, but the seller refused to refund my money. I request assistance in resolving this issue and recovering my payment.