adityamittal
New member
- Seller Name
- Appario Retail private limited
- Company Name
- Samsung
- Product Name
- Galaxy Buds2 Pro
- Website Name
- Amazon.in
- Customer Care Number
- 1800-1200-1571
- Loss Amount
- 10089
- Ratings
- Opposite Party Address
- Ground Floor, Eros Plaza, Eros Corporate Centre, Nehru Place, New Delhi-110019 Delhi South Delhi DL IN 110019
I am writing to formally escalate my refund issue regarding Order ID: 406-3690005-3122725 for Samsung Galaxy Buds 2 Pro (₹10,089).
The product was duly picked up by Amazon’s logistics partner, and I handed over the original item exactly as delivered. However, I was recently informed that the refund was denied on the grounds that the returned product was not the same item.
This is completely incorrect and unjustified. I returned the Samsung Galaxy Buds 2 Pro that I received. It appears there has been a warehouse-level verification error or a mismatch during internal handling.
I therefore request that you:
Reopen the return investigation under “Wrong Return Received.”
Review pickup and warehouse footage/scans for the parcel associated with this return.
Issue the refund of ₹10,089 after due verification, as per Amazon’s buyer protection and the Consumer Protection (E-Commerce) Rules, 2020.
Details:
Order ID: 406-3690005-3122725
Product: Samsung Galaxy Buds 2 Pro
Amount: ₹10,089
Pickup Date: May 18, 2024
I have attached supporting documents (pickup confirmation, invoice, screenshots). Please acknowledge receipt of this escalation and provide an update within 48 hours.
The product was duly picked up by Amazon’s logistics partner, and I handed over the original item exactly as delivered. However, I was recently informed that the refund was denied on the grounds that the returned product was not the same item.
This is completely incorrect and unjustified. I returned the Samsung Galaxy Buds 2 Pro that I received. It appears there has been a warehouse-level verification error or a mismatch during internal handling.
I therefore request that you:
Reopen the return investigation under “Wrong Return Received.”
Review pickup and warehouse footage/scans for the parcel associated with this return.
Issue the refund of ₹10,089 after due verification, as per Amazon’s buyer protection and the Consumer Protection (E-Commerce) Rules, 2020.
Details:
Order ID: 406-3690005-3122725
Product: Samsung Galaxy Buds 2 Pro
Amount: ₹10,089
Pickup Date: May 18, 2024
I have attached supporting documents (pickup confirmation, invoice, screenshots). Please acknowledge receipt of this escalation and provide an update within 48 hours.
