Rakesh_Pawar6889
New member
- Dealer Name
- Texum
- Company Name
- Flipkart
- Product Name
- Texum Vaccume cleaner
- Customer Care Number
- 91447166800
- Loss Amount
- 1800
- Ratings
I have purchased the texum vaccume cleaner on 4oct 2025 from Flipkart and on Flipkart page it shows 1 year warranty against product and on 29th sept 2026 my product came across a motor problem and it was under 1 year warranty at the moment i contacted customer care texum support on same day and they stated they don’t provide warranty support for this product anymore please contact seller i contacted Flipkart on 29 sept for same and informed same they stated they need proof of warranty denied by support team of texum i have stated texum team has what’s app support and customer care number don’t work and they don’t even share any denial letter Flipkart executive said he will raise a case and still i shared the proof of calls screenshot on Flipkart support team after 6-7 days i got call from Flipkart and they states we will initiate a refund as it’s unable to claim warranty and product is under warranty and they asked my bank account and ifsc and states they are facing an technical issue so they will call me since 5th oct till today 16th October i am waiting and still Flipkart support team is telling wait for 5-7 days more, literally you should he ashamed of Kalyan krishnamurty for hiring this executive who don’t even know how to do follow up on customer cases and i spoke to one SME today from Flipkart she upfront telling me on call she don’t know what’s my issue even the call transferred to her as supervisor call her name is ragini literally uneducated people hired by Flipkart shameless company who is just focused on sale but don’t even know the meaning of customer support .