Coaching Center Refund issue

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Bishal Tudu

New member
Institute Name
Bishal Tudu
Customer Care Number
9883544256
Loss Amount
15714
Ratings
4.00 star(s)
Opposite Party Address
D-7 Testbook office, Near classplus Building sector-3 Noida-201301 Email-support@testbook.com
Bishal Tudu
Dangapara
Bidhannagar
Darjeeling-734426

Dated-15th April 2025

Testbook
D-7 Testbook office
Near class plus Building sector-3
Noida-201301
Email- support@testbook.com

Subject- Private coaching institute not refunding my fee

Sir/madam
I am Bishal Tudu,the Complainant ,writing this Complaint to you.
I had a few months ago on 16th August 2024 enrolled in an coaching institution .
Overall fee was 50000 Rupees as I applied for financial assistance.
The enrollment fee paid by me was 10000 Rupees on 16th August 2024, via QR code send by them and rest 40000 was to be paid by me on 4th Day of every month Rupees 5714 in next 7 installment.


In the month of 4th September 2024 , Rupees 5714 Rupees got debited from my account, which was undoubtedly debited from my account to Testbook office Account, as there was an Autopay system .
They did not inform me Regarding non Refundable policy before payment.

Because of some reason like I would not like to continue - a)Not delivering books after expired date .
b)Delaying to give responses of my messages.
c) unusual behavior of the Support team like Not calling me on the time scheduled .
I requested for a refund from an coaching institution, legal notice had been send, But
They gave a negative reply,And then I made a legal approach to consumers court.
They have disturbed me for nearly 45 Days through continuous Automatic calls .


I demand from Testbook to Refund back my original Sum i.e Rupees 15714 back to my bank account along with a Compensation of Indian Rupees ₹ 350000(3
Lakh Fifty Thousand only) for Time lose and mental harassment e.g Continous calls and often through Messages which has caused mental agony.


I Bishal Tudu do herby declare that above mentioned information is true and correct to the best of my belief and Knowledge.

Thanking you
Bishal Tudu
 
Dear @Bishal Tudu ,

We have reviewed your details concerning the refund issue you've encountered. Such experiences can be distressing, especially when expectations of fair and timely financial transactions are not met.

Legal Grounds:​

Under the Consumer Protection Act, 2019, particularly Section 2(11), "deficiency" is defined as any fault, imperfection, shortcoming, or inadequacy in the quality, nature, or manner of performance required to be maintained by or under any law or contract. Your situation, involving a delay or denial in refund, falls under this definition.

Recommended Actions:​

1. Immediate Steps:​

  • Contact the Testbook:
    • Reach out to the concerned party through their official customer service channels.
    • Provide details of the transaction and request a resolution, such as a prompt refund.
  • Document All Communications:
    • Keep records of all interactions, including emails, call logs, and messages.

2. Escalation:​

If the issue remains unresolved:
  • Send a Legal Notice:
    • Draft a formal legal notice to the Testbook, demanding resolution within a specified timeframe of 7 days.
  • File a Complaint with the Consumer Forum:

Documentation Required:​

  • Proof of purchase or transaction (invoice, receipt, or payment confirmation).
  • Correspondence with the seller/service provider regarding the refund.
  • Any other relevant documents supporting your claim.
  • Case files: Index, Memo, Events, Affidavit etc..


Note: We can assist you in drafting the necessary case files and guide you through the process of filing complaints with the appropriate authorities.

Please let us know if you require further assistance.

Regards,
Support Team
 
TeamMember said:
Dear @Bishal Tudu ,

We have reviewed your details concerning the refund issue you've encountered. Such experiences can be distressing, especially when expectations of fair and timely financial transactions are not met.

Legal Grounds:​

Under the Consumer Protection Act, 2019, particularly Section 2(11), "deficiency" is defined as any fault, imperfection, shortcoming, or inadequacy in the quality, nature, or manner of performance required to be maintained by or under any law or contract. Your situation, involving a delay or denial in refund, falls under this definition.

Recommended Actions:​

1. Immediate Steps:​

  • Contact the Testbook:
    • Reach out to the concerned party through their official customer service channels.
    • Provide details of the transaction and request a resolution, such as a prompt refund.
  • Document All Communications:
    • Keep records of all interactions, including emails, call logs, and messages.

2. Escalation:​

If the issue remains unresolved:
  • Send a Legal Notice:
    • Draft a formal legal notice to the Testbook, demanding resolution within a specified timeframe of 7 days.
  • File a Complaint with the Consumer Forum:

Documentation Required:​

  • Proof of purchase or transaction (invoice, receipt, or payment confirmation).
  • Correspondence with the seller/service provider regarding the refund.
  • Any other relevant documents supporting your claim.
  • Case files: Index, Memo, Events, Affidavit etc..


Note: We can assist you in drafting the necessary case files and guide you through the process of filing complaints with the appropriate authorities.

Please let us know if you require further assistance.

Regards,
Support Team
Click to expand...
Yeah sure sir ,
Please do help me in Drafting the necessary case files .
Thankyou
 
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