preeti bisai
New member
- Company Name
- Blinkit
- Product Name
- Polmanos shadow octane mens chain
- Loss Amount
- 814
- Ratings
Dear Blinkit Support / Grievance Officer,
I am writing to formally complain about a distressing experience regarding my order placed on [Date].
Issue Details:
Product Issue: I ordered a chain (Palmonas) but received a [missing/incorrect] item. I reported this immediately with photo and video evidence.
System Failure: Blinkit Support scheduled a return pickup for tonight. However, the pickup was cancelled by Blinkit/the system, not by me.
Support Harassment: I have been in a support chat and on a call with an agent named Aamina from 1:30 AM to 2:20 AM. Despite waiting for nearly 3 hours, the agent:
Refused to process a refund for a pickup failure caused by Blinkit.
Refused to escalate the call to a supervisor or Floor Manager.
Provided no resolution other than telling me "she can't do anything."
My Demand:
As a customer, it is not my responsibility to manage your system’s technical glitches or pickup cancellations. I have the item ready for return, but I refuse to spend more hours chasing a refund that should have been processed tonight.
I request an immediate manual refund to my original payment method.
I have attached screenshots of the Cancelled Pickup status, the incorrect item received, and the chat logs showing the lack of resolution. If this is not resolved within 24 hours, I will be escalating this matter to the National Consumer Helpline (NCH) and sharing this experience across my social media platforms.
I want the compensation as I wasted my time on you waited for 3 hours
Her name is preeti another executive who behave rude with me attaching the chat for your review
Regards
Preeti
Bisai
I am writing to formally complain about a distressing experience regarding my order placed on [Date].
Issue Details:
Product Issue: I ordered a chain (Palmonas) but received a [missing/incorrect] item. I reported this immediately with photo and video evidence.
System Failure: Blinkit Support scheduled a return pickup for tonight. However, the pickup was cancelled by Blinkit/the system, not by me.
Support Harassment: I have been in a support chat and on a call with an agent named Aamina from 1:30 AM to 2:20 AM. Despite waiting for nearly 3 hours, the agent:
Refused to process a refund for a pickup failure caused by Blinkit.
Refused to escalate the call to a supervisor or Floor Manager.
Provided no resolution other than telling me "she can't do anything."
My Demand:
As a customer, it is not my responsibility to manage your system’s technical glitches or pickup cancellations. I have the item ready for return, but I refuse to spend more hours chasing a refund that should have been processed tonight.
I request an immediate manual refund to my original payment method.
I have attached screenshots of the Cancelled Pickup status, the incorrect item received, and the chat logs showing the lack of resolution. If this is not resolved within 24 hours, I will be escalating this matter to the National Consumer Helpline (NCH) and sharing this experience across my social media platforms.
I want the compensation as I wasted my time on you waited for 3 hours
Her name is preeti another executive who behave rude with me attaching the chat for your review
Regards
Preeti
Bisai