Received Damaged product from Samsung

A

aneeshsharma1985

New member
Seller Name
Samsung India
Company Name
Samsung India
Product Name
653 L convertible Refrigerator
Website Name
Samsung.com
Customer Care Number
1800 572 67 864
Loss Amount
58440
Ratings
4.00 star(s)
I Purchased a refrigerator from Samsung website on 18th April, amounting to ₹58,440,
Order no 33100412686

The transaction was for the purchase of a refrigerator from Samsung. Unfortunately, the product delivered was damaged, which was confirmed by their engineer during the installation visit. I reported the issue, and after reviewing the photos and other supporting evidence, Samsung approved a replacement.

However, it has now been 15 days, and the damaged product has still not been picked up. Despite my daily follow-ups, I am being given the runaround with no resolution or proper support from their end. I now feel misled and cheated, as I paid for a new product but received a defective one with no resolution in sight.
I have all the email proofs of my conversation and their acknowledgment
 
Hello @aneeshsharma1985

I'm sorry to hear about the challenges you've faced with your Samsung refrigerator order. Based on your experience and Samsung India's policies, here's a comprehensive guide to help you navigate the situation and seek resolution:

📝 Summary of Your Experience​

  • Order Details: 653 L Convertible Refrigerator purchased on April 18, 2025, via Samsung.com for ₹58,440 (Order No. 33100412686).
  • Issue: Product delivered was damaged, confirmed by Samsung's installation engineer.
  • Actions Taken:
    • Reported the issue with supporting photos.
    • Samsung approved a replacement.
    • Despite daily follow-ups, the damaged product has not been picked up for over 15 days.

📜 Samsung India's Replacement Policy​

For large appliances like refrigerators:
  • Inspection: Products should be unboxed only in the presence of a Samsung installation engineer.
  • Reporting Damage: If damage is identified during installation, initiate a replacement request within 1 day of installation via your Samsung.com or Shop App Orders section.
  • Documentation: Upload clear images of the damaged part, model/serial number, and the installation engineer's report.
  • Replacement Process: Upon approval, Samsung will arrange for the pickup of the damaged product in its original packaging. The replacement will be shipped after successful return pickup and verification at Samsung's warehouse.

✅ Recommended Actions​

  1. Contact Samsung Customer Support:
    • Phone: 1800-5-726-7864 or 1800-40-726-7864 (Mon–Sun, 8 AM–8 PM)
    • Email: Samsung India Email Support
    • Provide your Order ID, details of the issue, and all previous communications.
  2. Escalate the Issue:
    • If standard customer support channels are unresponsive, consider reaching out to Samsung's support on social media platforms like Twitter @SamsungIndia for a more immediate response.
  3. File a Complaint with the National Consumer Helpline (NCH):
    • Visit the NCH website to lodge your complaint.
    • Provide all relevant details and supporting documents.
  4. Send a Formal Legal Notice:
    • Draft a legal notice detailing the issue, Samsung's inadequate response, and your demand for resolution.
    • This can be done through a lawyer or by contacting our team that offer legal notice services.
    • Note: Always send notice via Registered Post only.
  5. File a Complaint with the Consumer Forum:

⚖️ Legal Precedents Supporting Your Case​


SAMSUNG INDIA V/S GOVERDHAN LAL KHANDEWAL - Consumer Court Case - 2024-10-28

Consumer Court Case against SAMSUNG INDIA V/S GOVERDHAN LAL KHANDEWAL - Consumer Court Case against - SAMSUNG INDIA
www.consumercourt.in www.consumercourt.in

📌 Additional Tips​

  • Document All Communications: Keep records of all interactions with Samsung, including emails, chat transcripts, and call logs.
  • Monitor Your Bank Account: Ensure that no unauthorized deductions occur from your account.
  • Stay Informed: Regularly check for updates on your complaint status and follow up as needed.
Important Tip:
Before taking legal action, it is advisable to first send a legal notice to the Opposite Party.
Click to expand...
Note:
We can assist in:
  • Drafting professional legal notices.
  • Filing consumer complaints for deficiency in service.
Feel free to contact us if you wish to proceed with a legal notice draft or complaint preparation.

Regards,
Support Team
 
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