Gourav's
New member
- Dealer Name
- Shital impex
- Company Name
- Flipkart India pvt Ltd
- Loss Amount
- 611
- Ratings
I ordered a wristwatch from Flipkart on August 4th, with a scheduled delivery date of August 11th. The product arrived on the scheduled date; it was an "open-box delivery," so when the delivery agent opened the package, I discovered that a completely different, old watch had been sent instead. The agent told me I would have to return it and that nothing could be done on the spot. I initiated the return, and a replacement date of August 19th was provided. I contacted Flipkart customer support to explain the situation and ask why the replacement was taking so long; I received an email and was told by a representative that I might even receive it before the 19th. Initially, I was informed the delivery would happen on the 17th, then updated to the 21st, but now I see the replacement has been automatically cancelled. I waited for the replacement, only to have it cancelled—a situation that has caused me significant harassment. I am turning to you seeking redress for this grievance; it seems Flipkart places no value on our expectations or hopes.
Thanks and regards
Gourav Mallick
Order od - OD338268354157290100
Thanks and regards
Gourav Mallick
Order od - OD338268354157290100
