Realme Pad2 (LTE)

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Dealer Name

lotus distributors LLP, Bhiwandi, Maharashtra

Company Name

RealMe

Product Name

realme pad2 LTE 8GB ram 128 GB ROM11.5 inches

Customer Care Number

18001022777

Loss Amount

16000

Ratings

1.00 star(s)

Opposite Party Address

Building No.5, BGR warehousing complex, Near Shiv Sagar Hotel,Village Vahuli, BHiwandi, Thane, Maharashtra - 421302. India

Date of purchase : - 24.03.2026

Purchased from - Amazon India website

Date of Issue : 15.09.2026

Issue : Display flickering and Line Issue

Case till date i.e. 24.09.2026

The display was flickering on 15.09.26
So went to Authorised Service center on 16.09.2026
they took the product for checking in their service section only to be informed us back after 15 minutes that the product has internal damage
and so the product may not have warranty covered.

points to be considered:

1. why will a consumer damage his or her own product
2. how will a consume damage his product internally.
3. the service center is in habit of saying this line to each and every customer who visits them this I came to know since was kept waiting there for more than 4 hours.
4. If the product doesnt work for 5-6 months also after being purchased then the company is liable to replace the product completely free of cost but they are making it a point to do away with replacement by blaming the consumer of internal defect of product and rejecting the warranty.
5. Being a consumer i can claim that I was issued a defective product since its having an internal damage as claimed by the service center(authorised)
6.the company is not giving to any of consumer saying and going by the service center statements and denying me a proper replacement rather asking me to get it serviced at a cost.