Purchased AC under warranty 4days back and gas is leaked and now technician asking for money for gas filling

V

Vandana@1008

New member
Dealer Name
Chroma store
Company Name
Godrej
Product Name
AC
Loss Amount
32000
Ratings
3.00 star(s)
I purchased new AC from Croma store of godrej company on 13th june 2025 and I used just for 3days now its gas is leaked and now technician asking for additional money for gas filling.
I mentioned that my AC is under warranty but still they are asking for money and not picking up my calls
 
Hello @Vandana@1008

We have carefully reviewed all the details you have submitted regarding about your Godrej AC. Based on our thorough evaluation, we regret to inform you that the only viable option left is to file a case before the nearest District Consumer Disputes Redressal Forum.

Process to File a Consumer Complaint Online:​

You can file the case through the online e-Jagriti portal: e-jagriti Platform: Ministry of Consumer Affairs, Food, and Public Distribution, Government of India

List Documents Required for Filing the Case:​

To initiate your complaint, the following documents need to be submitted:
  1. Index – A list of all enclosures/documents attached.
  2. Memo of Parties – Details of the complainant(s) and respondent(s).
  3. Affidavit – A sworn statement verifying the contents of the complaint.
  4. List of Events / Chronology – A timeline of key events related to the issue.
  5. Supporting Documents – Invoices, receipts, communication proofs, warranty cards, etc.


Judgment you can review:​


Case Highlights
West Bengal - Bankura - The Competent Authority, Whirlpool Of India Limited V/S Sri Surajit Modak

The Complainant’s case is that he purchased a Triple Door Regrigerator (Model- Whirlpool 240 Litre Frost Free) under Invoice dated: 11/03/2023 for Rs.23,758/- on online platform through O.P.No.3. After installation on 15/03/2023 in his new Flat it was not on use till 17/06/2023 as the Flat was not ready but on 17/06/2023 when the Complainant started the refrigerator it was not cooling perfectly though the Compressor of the refrigerator ran the entire day without any pause. The Complainant reported such unusual manifestation of the refrigerator to the Whirlpool Customer Centre on 18/06/2023 and on 06/07/2023 one technician on behalf of the Company visited the house of the Complainant and refilled the gas in the refrigerator Compressor after obtaining signature of the Complainant on the Job Card. Still the refrigerator was not properly functioning and instead of cooling the refrigerator had the heating effect and the problem was reported but the technician could solve the problem by some patch-work. After five months the refrigerator again started abnormal cooling and when contacted the Company the technician recharged the gas in the Compressor of the refrigerator with the remark that there may be leakage in the Compressor which could not be detected and two months thereafter the refrigerator started to yield the same problem and the Complainant registered his complaint on 18/04/2024 to which the Whirlpool Distributor responded by email on11/05/2024 with the assurance to replace the refrigerator on charging minimal replacement cost of Rs.11,093/-. The Complainant is not ready and willing to such replacement on extra payment and hence this case with the prayer for replacement of the defective refrigerator with a new one or refund the price thereof together with compensation.


ORDER:
O.P./Whirlpool Co. is directed to replace the defective refrigerator of the Complainant by a new one of the same Model without charging any replacement cost within one month from this date or to refund the price thereof with Litigation Cost of Rs.10,000/-within the said period in default law will take its own course.

The Competent Authority, Whirlpool Of India Limited V/S Sri Surajit Modak - Consumer Court Case - 2024-08-27

Consumer Court Case against The Competent Authority, Whirlpool Of India Limited V/S Sri Surajit Modak - Consumer Court Case against - The Competent Authority, Whirlpool Of India Limited
www.consumercourt.in www.consumercourt.in

How We Can Help:​

We can assist you by:
  • Drafting all the necessary documents (Index, Complaint, Affidavit, List of Events, etc.)
  • Uploading and filing the complaint on the Consumer Forum website on your behalf
  • Guiding you through the hearing process and next steps
If you would like to proceed, kindly confirm, and we will begin preparing your case files right away.

Thanks
 
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