Hello
@amitpost199
I'm sorry to hear about your experience with Bajaj Auto service center. Based on the details you've provided, it appears that you've encountered a significant service deficiency, which may be considered an unfair trade practice under the Consumer Protection Act, 2019.
Your Rights as a Consumer
Under the Consumer Protection Act, 2019, you are entitled to:
- Timely Services: Services must be rendered within the promised timeframe.
- Protection Against Unfair Trade Practices: Misleading assurances and failure to deliver services constitute unfair practices.
Recommended Actions
- Document All Evidence:
- Gather all relevant documents, including payment receipts, communication records, and any other pertinent information.
- File a Complaint with the National Consumer Helpline (NCH):
- Visit the NCH website to lodge your complaint.
- Provide all relevant details and supporting documents.
- Send a Formal Legal Notice:
- Draft a legal notice detailing the issue, Bajaj Auto and Jay Hind Bajaj inadequate response, and your demand for resolution.
- This can be done through a lawyer or by contacting our team that offer legal notice services.
- Note: Always send notice via Registered Post only.
- File a Complaint with the Consumer Forum:
Legal Precedents Supporting Your Case
NCDRC -
JAYENDER & 2 ORS. V/S MARUTI SUZUKI INDIA LIMITED - Maruti is directed to pay lump sum compensation of Rs.75,000 to the complainant within a period of one month from the date of this order. In the event of delay beyond one month, interest @ 9% shall be paid on the said amount for such extended period, and also directed to pay Rs.50,000 to the complainant as costs of litigation.
Consumer Court Case against JAYENDER & 2 ORS. V/S MARUTI SUZUKI INDIA LIMITED - Consumer Court Case against - JAYENDER & 2 ORS.
www.consumercourt.in
Delhi - South West -
Maruti Suzuki India Ltd. V/S ASHWANI GUPTA - Maruti Suzuki were deficient in rendering the service as promised to the complainant when he purchased the car. Hence, direct them to repair the complainant's vehicle and replace all the defective parts to make it road-worthy without any charges to be incurred by him within two months of receipt of this order.
Alternatively, the Maruti Suzuki may pay a sum of Rs.1,00,000/- towards the same. The Maruti Suzuki shall also pay the complainant a sum of Rs.50,000/- towards mental agony and harassment he faced due to their inability to repair the complainant's new car and Rs.10,000/- towards litigation charges.
Consumer Court Case against Maruti Suzuki India Ltd. V/S ASHWANI GUPTA - Consumer Court Case against - Maruti Suzuki India Ltd.
www.consumercourt.in
Additional Tips
- Maintain Records: Keep copies of all correspondence and documents related to your case.
- Follow Up Regularly: Stay in touch with the authorities and follow up on the status of your complaint.
- Seek Legal Advice: If necessary, consult with a legal professional to explore further options.
Important Tip:
Before taking legal action, it is advisable to first send a legal notice to the Opposite Party.
Note:
We can assist in:
- Drafting professional legal notices.
- Filing consumer complaints for deficiency in service.
Feel free to contact us if you wish to proceed with a
legal notice draft or
complaint preparation.
Regards,
Support Team
