Pradeep Kumar Karunakaran
New member
- Dealer Name
- Hewlett-Packard
- Company Name
- Hewlett-Packard
- Product Name
- HP Omen, Intel Core Ultra 9 285H, 8GB RTX 5070, 32GB DDR5, 1TB SSD, 165Hz, 2k WUXGA, 3ms, 400 nits, 16''/40.6cm, Win11, M365* Office24, Black, 2.42kg, an0012TX, Unleashed Mode, RGB, AI Gaming Laptop
- Customer Care Number
- 1800 120 01 571
- Loss Amount
- 1900000
- Ratings
- Opposite Party Address
- Hewlett-Packard
Team,
I ordered a high-end HP laptop (Order ID - 407-1458280-4591503) on July 16, ‘26 from Amazon and found it defective (as declared by HP Tech. Support Team also). I raised a return request as suggested by HP Tech. Support team. Though the pickup was scheduled for July 26th, none turned up for picking it up. After a long fight, the pick-up was rescheduled again for Aug 9th. None came to pick it up yet again !!
The customer support team aren’t in a position to provide any concrete solution other than repeatedly saying it will be picked up in 24 hours. I’m seeing this forum as my last refuge for immediate remediation before going to consumer court for appropriate legal action.
Regards,
Pradeep
I ordered a high-end HP laptop (Order ID - 407-1458280-4591503) on July 16, ‘26 from Amazon and found it defective (as declared by HP Tech. Support Team also). I raised a return request as suggested by HP Tech. Support team. Though the pickup was scheduled for July 26th, none turned up for picking it up. After a long fight, the pick-up was rescheduled again for Aug 9th. None came to pick it up yet again !!
The customer support team aren’t in a position to provide any concrete solution other than repeatedly saying it will be picked up in 24 hours. I’m seeing this forum as my last refuge for immediate remediation before going to consumer court for appropriate legal action.
Regards,
Pradeep