Syed Shoeb
New member
- Model
- Redmi note 15 se 8/256 GB
- Dealer Name
- CIGFIL limited
- Company Name
- Flipkart internet private limited
- Customer Care Number
- 1800 202 9898
- Loss Amount
- 28332
- Ratings
- Opposite Party Address
- : Marasandra and Madnahatti -Venkatapura Villages, Kasaba Hobli, Malur Taluk ,Dist -Kolar, Malur, Bangalore , Karnataka, India - 563130,
COMPLAINANT:
Name: Syed Shoeb Syed Kareem
Address: HUDCO Colony, Parbhani – 431401, Maharashtra
Mobile: +91 9404670685
Email: sdshoeb07@gmail.com
VERSUS
OPPOSITE PARTY:
Flipkart Internet Private Limited
Buildings Alyssa, Begonia & Clove Embassy Tech Village,
Outer Ring Road, Devarabeesanahalli Village,
Bengaluru, Karnataka – 560103
SUBJECT: COMPLAINT AGAINST DEFICIENCY IN SERVICE AND UNFAIR TRADE PRACTICE FOR NON-REFUND OF CANCELED ORDER AMOUNT AND UNSANCTIONED DEDUCTIONS
MOST RESPECTFULLY SHOWETH:
FACTS OF THE CASE:
Order Details: On 14th August 2026, the Complainant ordered a Redmi Note 15 5G (8GB / 256GB) via the Flipkart platform under Order ID: OD338350622713870100.
Payment Mode: The purchase was made through Bajaj Finserv EMI.
Cancellation: The Complainant canceled the order on the same day (14th August 2026) shortly after placing it.
Failure to Process Refund: Despite immediate cancellation, the Opposite Party failed to process the refund and cancel the EMI mandate with Bajaj Finserv in a timely manner.
FINANCIAL LOSS INCURRED:
Due to Flipkart’s delay in updating the status with the financing partner, the first EMI was deducted from the Complainant’s bank account on 2nd September 2026.
Deducted Amounts:
Rs. 3,710/- (First EMI amount including processing fees and administrative charges).
Rs. 59/- (E-mandate / bank charges).
Total Direct Loss: Rs. 3,769/-
DEFICIENCY IN SERVICE & CONTINUOUS DEFLECTION:
For the last 35 days, the Complainant has repeatedly contacted Flipkart Customer Care requesting a full refund and closure of the EMI loan account.
On every instance, customer service representatives provided vague responses, falsely assuring that the issue would be resolved "within 48 hours."
Till date, no refund has been credited, and the EMI loan setup remains active, exposing the Complainant to potential future financial deductions and credit score damage.
PRAYER / RELIEF SOUGHT:
In light of the above facts, the Complainant respectfully prays that this Hon'ble Commission order the Opposite Party to:
Refund the total deducted amount of Rs. 3,769/- along with interest at 18% p.a. from the date of deduction until realization.
Ensure immediate cancellation and closure of the Bajaj Finserv EMI loan account tied to Order ID: OD338350622713870100 without any liability on the Complainant.
Pay Rs. 25,000/- as compensation for mental agony, harassment, and loss of time suffered over 35 days.
Pay Rs.
5,000/- toward litigation costs.
Name: Syed Shoeb Syed Kareem
Address: HUDCO Colony, Parbhani – 431401, Maharashtra
Mobile: +91 9404670685
Email: sdshoeb07@gmail.com
VERSUS
OPPOSITE PARTY:
Flipkart Internet Private Limited
Buildings Alyssa, Begonia & Clove Embassy Tech Village,
Outer Ring Road, Devarabeesanahalli Village,
Bengaluru, Karnataka – 560103
SUBJECT: COMPLAINT AGAINST DEFICIENCY IN SERVICE AND UNFAIR TRADE PRACTICE FOR NON-REFUND OF CANCELED ORDER AMOUNT AND UNSANCTIONED DEDUCTIONS
MOST RESPECTFULLY SHOWETH:
FACTS OF THE CASE:
Order Details: On 14th August 2026, the Complainant ordered a Redmi Note 15 5G (8GB / 256GB) via the Flipkart platform under Order ID: OD338350622713870100.
Payment Mode: The purchase was made through Bajaj Finserv EMI.
Cancellation: The Complainant canceled the order on the same day (14th August 2026) shortly after placing it.
Failure to Process Refund: Despite immediate cancellation, the Opposite Party failed to process the refund and cancel the EMI mandate with Bajaj Finserv in a timely manner.
FINANCIAL LOSS INCURRED:
Due to Flipkart’s delay in updating the status with the financing partner, the first EMI was deducted from the Complainant’s bank account on 2nd September 2026.
Deducted Amounts:
Rs. 3,710/- (First EMI amount including processing fees and administrative charges).
Rs. 59/- (E-mandate / bank charges).
Total Direct Loss: Rs. 3,769/-
DEFICIENCY IN SERVICE & CONTINUOUS DEFLECTION:
For the last 35 days, the Complainant has repeatedly contacted Flipkart Customer Care requesting a full refund and closure of the EMI loan account.
On every instance, customer service representatives provided vague responses, falsely assuring that the issue would be resolved "within 48 hours."
Till date, no refund has been credited, and the EMI loan setup remains active, exposing the Complainant to potential future financial deductions and credit score damage.
PRAYER / RELIEF SOUGHT:
In light of the above facts, the Complainant respectfully prays that this Hon'ble Commission order the Opposite Party to:
Refund the total deducted amount of Rs. 3,769/- along with interest at 18% p.a. from the date of deduction until realization.
Ensure immediate cancellation and closure of the Bajaj Finserv EMI loan account tied to Order ID: OD338350622713870100 without any liability on the Complainant.
Pay Rs. 25,000/- as compensation for mental agony, harassment, and loss of time suffered over 35 days.
Pay Rs.
5,000/- toward litigation costs.
