Soumya das
New member
- Dealer Name
- Reliance Jio Infocomm
- Company Name
- Reliance Jio Infocomm Limited
- Customer Care Number
- 18008969999
- Loss Amount
- 0
- Ratings
I wish to file a complaint against Reliance Jio Infocomm Limited (JioFiber) for deficiency in service and gross negligence in addressing my service request.
I am a JioFiber customer with the registered mobile number [8328949483]. On [18.07.2026], I reported a technical issue with my JioFiber Set Top Box. The device has completely lost media audio. Although the navigation sounds are audible, there is no audio from live TV channels, YouTube, OTT platforms, advertisements, or any other media content. I performed all troubleshooting steps, including restarting the device, checking audio settings, changing the audio output to PCM, reconnecting the HDMI cable, and power cycling the equipment, but the issue remained unresolved.
After reporting the fault, Jio assigned a technician and assured me that he would visit during the second half of the day. However, the technician neither visited nor contacted me. I made repeated attempts to contact him, but he remained unresponsive.
Thereafter, I contacted Jio Customer Care multiple times and raised repeated complaints requesting immediate assistance and reassignment of another technician. Despite these repeated requests, no technician has visited, no effective assistance has been provided, and the issue remains unresolved. I continue to pay for a service that I am unable to use because of Jio's failure to provide timely technical support.
The conduct of Jio demonstrates serious negligence, poor customer service, and deficiency in service under the Consumer Protection Act, 2019. Assigning a technician who neither attends the complaint nor responds to the customer, coupled with the company's failure to arrange an alternative despite repeated complaints, has caused unnecessary inconvenience, mental harassment, and loss of service.
I am a JioFiber customer with the registered mobile number [8328949483]. On [18.07.2026], I reported a technical issue with my JioFiber Set Top Box. The device has completely lost media audio. Although the navigation sounds are audible, there is no audio from live TV channels, YouTube, OTT platforms, advertisements, or any other media content. I performed all troubleshooting steps, including restarting the device, checking audio settings, changing the audio output to PCM, reconnecting the HDMI cable, and power cycling the equipment, but the issue remained unresolved.
After reporting the fault, Jio assigned a technician and assured me that he would visit during the second half of the day. However, the technician neither visited nor contacted me. I made repeated attempts to contact him, but he remained unresponsive.
Thereafter, I contacted Jio Customer Care multiple times and raised repeated complaints requesting immediate assistance and reassignment of another technician. Despite these repeated requests, no technician has visited, no effective assistance has been provided, and the issue remains unresolved. I continue to pay for a service that I am unable to use because of Jio's failure to provide timely technical support.
The conduct of Jio demonstrates serious negligence, poor customer service, and deficiency in service under the Consumer Protection Act, 2019. Assigning a technician who neither attends the complaint nor responds to the customer, coupled with the company's failure to arrange an alternative despite repeated complaints, has caused unnecessary inconvenience, mental harassment, and loss of service.