Alok Kumar Srivastava
New member
- Loss Amount
- 4501
- Ratings
BEFORE THE HON’BLE CONSUMER DISPUTES REDRESSAL COMMISSION, KARNATAKA
CONSUMER COMPLAINT
In the matter of:
Complainant:
Mr. Alok Srivastava
KIADB Growth Centre,
Texcon Steels Ltd , Wadloor Cross Road, Wadloor,
Raichur – 584134, Karnataka.
Versus
Opposite Party No. 1:
ALWAYS PURE ENTERPRISE
Plot No. E-390, First Floor, Pocket-D, Sector-5,
DSIIDC Industrial Area, New Delhi – 110039.
Opposite Party No. 2:
Flipkart / Concerned Seller/Service Provider
[Complete details to be added from the Flipkart order/service records.]
SUBJECT: COMPLAINT REGARDING SALE OF DEFECTIVE/LOW-QUALITY WATER PURIFIER, REPEATED BREAKDOWNS, DEFICIENCY IN SERVICE, UNFAIR TRADE PRACTICE AND CLAIM FOR REFUND, REPAIR EXPENSES, INTEREST AND COMPENSATION
MOST RESPECTFULLY SUBMITTED:
1. That the Complainant purchased an Always Dellpure Metallic Grey 10-Stage 12 L RO + In-Tank UV + UF + Copper + Alkaline + Minerals + TDS Control Water Purifier through Flipkart for a total consideration of ₹3,337/-.
2. As per the tax invoice, the order was placed on 20.05.2026, Invoice No. LWAA5NX270001883, and the product was sold by Always Pure Enterprise. The invoice specifically describes the product as a 10-stage water purifier and mentions a 10-day replacement guarantee.
3. That soon after purchase, the water purifier started giving repeated problems and the Complainant was compelled to contact the Company's service centre.
4. On 23.06.2026, a technician was sent by the service provider and the Complainant was charged ₹450/- towards repair/service.
5. However, the problem did not get permanently resolved and the machine again developed problems. On 31.07.2026, the Complainant was again compelled to obtain service and was charged ₹480/-.
6. The machine again developed a fault and on 12.08.2026, the Complainant incurred another ₹600/- towards repair/service.
7. Thus, within a very short period after purchase, the Complainant has already incurred a total amount of:
₹450 + ₹480 + ₹600 = ₹1,530/-
towards repeated repair/service expenses.
8. The repeated failure of the machine clearly demonstrates that the product has not performed in the manner represented and expected by the consumer. The Complainant purchased the product relying upon the specifications, quality and representations made on the Flipkart platform.
9. The Complainant has suffered considerable inconvenience because the water purifier, which is an essential household appliance, has repeatedly failed and its parts have also failed.
10. Despite repeated complaints and requests, the service centre personnel have not provided satisfactory assistance. On several occasions, the Complainant attempted to contact the service centre, but calls were not properly answered and satisfactory responses were not provided.
11. The conduct of the service provider has caused the Complainant considerable mental agony, harassment, inconvenience and financial loss.
12. The Complainant submits that the repeated breakdowns and failure of parts within a short period amount to deficiency in service and unfair trade practice, and the product appears to be defective and not of the quality and standard represented at the time of sale.
13. The Complainant has already paid ₹3,337/- for the product and an additional ₹1,530/- for repeated repairs/service, without receiving a reliable and satisfactory product.
DETAILS OF CLAIM
The Complainant therefore claims:
Particulars Amount
Refund of purchase price ₹3,337/-
Repair/service expenses on 23.06.2026 ₹450/-
Repair/service expenses on 31.07.2026 ₹480/-
Repair/service expenses on 12.08.2026 ₹600/-
Total actual financial loss claimed ₹4,867/-
Interest @ 18% p.a. on ₹3,337/- To be calculated from date of purchase/payment till realization
Compensation for mental agony, harassment and inconvenience ₹25,000/-
Litigation/complaint expenses ₹10,000/-
The Complainant reserves the right to modify the above claim upon production of additional service receipts, bills, correspondence and other supporting documents.
PRAYER
In view of the facts stated above, the Complainant most respectfully prays that this Hon’ble Commission may kindly:
a. Direct the Opposite Parties to refund the full purchase price of ₹3,337/- paid by the Complainant for the defective water purifier.
b. Direct the Opposite Parties to reimburse ₹1,530/- incurred by the Complainant towards repeated repair/service charges on 23.06.2026, 31.07.2026 and 12.08.2026.
c. Award interest at the rate of 18% per annum on the purchase amount of ₹3,337/- from the date of payment/purchase until actual realization.
d. Award reasonable compensation of ₹25,000/- towards mental agony, harassment, inconvenience, loss of time and repeated follow-up suffered by the Complainant due to the defective product and deficient service.
e. Award ₹10,000/- towards litigation and complaint expenses incurred by the Complainant.
f. Direct the Opposite Parties to take back the defective water purifier, if required by the Commission, and provide the refund ordered by the Commission.
g. Pass any other order or direction which this Hon’ble Commission may deem fit and proper in the interest of justice.
LIST OF DOCUMENTS
1. Copy of Tax Invoice dated 20.05.2026 for ₹3,337/-.
2. Copy of Flipkart order details.
3. Copies of service/repair bills dated 23.06.2026 for ₹450/-.
4. Copies of service/repair bills dated 31.07.2026 for ₹480/-.
5. Copies of service/repair bills dated 12.08.2026 for ₹600/-.
6. Copies/screenshots of complaints made to the service centre/company.
7. Copies of call records/messages/WhatsApp correspondence, wherever available.
8. Photographs/videos showing the repeated defects/failure of the purifier, if available.
9. Any other correspondence with Flipkart, seller or manufacturer.
VERIFICATION
I, Mr. Alok Srivastava, the Complainant above named, do hereby verify that the facts stated in this complaint are true and correct to the best of my knowledge and belief and that nothing material has been concealed therefrom.
Place: Raichur, Karnataka
Date: _19th August
Complainant
Mr. Alok Srivastava
CONSUMER COMPLAINT
In the matter of:
Complainant:
Mr. Alok Srivastava
KIADB Growth Centre,
Texcon Steels Ltd , Wadloor Cross Road, Wadloor,
Raichur – 584134, Karnataka.
Versus
Opposite Party No. 1:
ALWAYS PURE ENTERPRISE
Plot No. E-390, First Floor, Pocket-D, Sector-5,
DSIIDC Industrial Area, New Delhi – 110039.
Opposite Party No. 2:
Flipkart / Concerned Seller/Service Provider
[Complete details to be added from the Flipkart order/service records.]
SUBJECT: COMPLAINT REGARDING SALE OF DEFECTIVE/LOW-QUALITY WATER PURIFIER, REPEATED BREAKDOWNS, DEFICIENCY IN SERVICE, UNFAIR TRADE PRACTICE AND CLAIM FOR REFUND, REPAIR EXPENSES, INTEREST AND COMPENSATION
MOST RESPECTFULLY SUBMITTED:
1. That the Complainant purchased an Always Dellpure Metallic Grey 10-Stage 12 L RO + In-Tank UV + UF + Copper + Alkaline + Minerals + TDS Control Water Purifier through Flipkart for a total consideration of ₹3,337/-.
2. As per the tax invoice, the order was placed on 20.05.2026, Invoice No. LWAA5NX270001883, and the product was sold by Always Pure Enterprise. The invoice specifically describes the product as a 10-stage water purifier and mentions a 10-day replacement guarantee.
3. That soon after purchase, the water purifier started giving repeated problems and the Complainant was compelled to contact the Company's service centre.
4. On 23.06.2026, a technician was sent by the service provider and the Complainant was charged ₹450/- towards repair/service.
5. However, the problem did not get permanently resolved and the machine again developed problems. On 31.07.2026, the Complainant was again compelled to obtain service and was charged ₹480/-.
6. The machine again developed a fault and on 12.08.2026, the Complainant incurred another ₹600/- towards repair/service.
7. Thus, within a very short period after purchase, the Complainant has already incurred a total amount of:
₹450 + ₹480 + ₹600 = ₹1,530/-
towards repeated repair/service expenses.
8. The repeated failure of the machine clearly demonstrates that the product has not performed in the manner represented and expected by the consumer. The Complainant purchased the product relying upon the specifications, quality and representations made on the Flipkart platform.
9. The Complainant has suffered considerable inconvenience because the water purifier, which is an essential household appliance, has repeatedly failed and its parts have also failed.
10. Despite repeated complaints and requests, the service centre personnel have not provided satisfactory assistance. On several occasions, the Complainant attempted to contact the service centre, but calls were not properly answered and satisfactory responses were not provided.
11. The conduct of the service provider has caused the Complainant considerable mental agony, harassment, inconvenience and financial loss.
12. The Complainant submits that the repeated breakdowns and failure of parts within a short period amount to deficiency in service and unfair trade practice, and the product appears to be defective and not of the quality and standard represented at the time of sale.
13. The Complainant has already paid ₹3,337/- for the product and an additional ₹1,530/- for repeated repairs/service, without receiving a reliable and satisfactory product.
DETAILS OF CLAIM
The Complainant therefore claims:
Particulars Amount
Refund of purchase price ₹3,337/-
Repair/service expenses on 23.06.2026 ₹450/-
Repair/service expenses on 31.07.2026 ₹480/-
Repair/service expenses on 12.08.2026 ₹600/-
Total actual financial loss claimed ₹4,867/-
Interest @ 18% p.a. on ₹3,337/- To be calculated from date of purchase/payment till realization
Compensation for mental agony, harassment and inconvenience ₹25,000/-
Litigation/complaint expenses ₹10,000/-
The Complainant reserves the right to modify the above claim upon production of additional service receipts, bills, correspondence and other supporting documents.
PRAYER
In view of the facts stated above, the Complainant most respectfully prays that this Hon’ble Commission may kindly:
a. Direct the Opposite Parties to refund the full purchase price of ₹3,337/- paid by the Complainant for the defective water purifier.
b. Direct the Opposite Parties to reimburse ₹1,530/- incurred by the Complainant towards repeated repair/service charges on 23.06.2026, 31.07.2026 and 12.08.2026.
c. Award interest at the rate of 18% per annum on the purchase amount of ₹3,337/- from the date of payment/purchase until actual realization.
d. Award reasonable compensation of ₹25,000/- towards mental agony, harassment, inconvenience, loss of time and repeated follow-up suffered by the Complainant due to the defective product and deficient service.
e. Award ₹10,000/- towards litigation and complaint expenses incurred by the Complainant.
f. Direct the Opposite Parties to take back the defective water purifier, if required by the Commission, and provide the refund ordered by the Commission.
g. Pass any other order or direction which this Hon’ble Commission may deem fit and proper in the interest of justice.
LIST OF DOCUMENTS
1. Copy of Tax Invoice dated 20.05.2026 for ₹3,337/-.
2. Copy of Flipkart order details.
3. Copies of service/repair bills dated 23.06.2026 for ₹450/-.
4. Copies of service/repair bills dated 31.07.2026 for ₹480/-.
5. Copies of service/repair bills dated 12.08.2026 for ₹600/-.
6. Copies/screenshots of complaints made to the service centre/company.
7. Copies of call records/messages/WhatsApp correspondence, wherever available.
8. Photographs/videos showing the repeated defects/failure of the purifier, if available.
9. Any other correspondence with Flipkart, seller or manufacturer.
VERIFICATION
I, Mr. Alok Srivastava, the Complainant above named, do hereby verify that the facts stated in this complaint are true and correct to the best of my knowledge and belief and that nothing material has been concealed therefrom.
Place: Raichur, Karnataka
Date: _19th August
Complainant
Mr. Alok Srivastava