Poco F7 battery, heating, screen discolouration issues

Matheen Ahamed

Matheen Ahamed

New member
Model
Poco F7 12/512 GB
Dealer Name
Flipkart
Company Name
Flipkart
Loss Amount
32196
Ratings
1.00 star(s)
Respected Sir/Madam,

I am filing this complaint against POCO/Xiaomi India for denying a valid warranty claim on my POCO F7 smartphone, despite the device being in excellent condition and well within the warranty period. I believe the brand is using vague and misleading reasons to escape responsibility for a clear manufacturing defect that has resulted in battery and screen discolouration issues.
 

Attachments

Subject: Complaint regarding defective POCO F7 smartphone under warranty
Order ID:
OD334820816530476100
Order Date: 01-07-2025
Invoice Date: 01-07-2025
Grievance reference no. 8938285 and 8583310
I purchased a POCO F7 (12GB/512GB) mobile phone on 1st July 2025 from Flipkart. The product is still under warranty.

The device has a serious battery issue. It lasts only around 2 hours on full charge and frequently requires rebooting to function properly.

I contacted Flipkart, and they redirected me to the brand. I then approached the POCO service center, where they performed a factory reset and returned the device without resolving the issue.

Despite multiple attempts, the defect persists. This indicates a manufacturing defect and deficiency in service.

I request:

Return and Full refund of the product cost from Flipkart

I am attaching all relevant documents including invoice and service records.

Kindly take necessary action.
 
Hello @Matheen Ahamed

Thank you for reaching out. We noticed that you are facing the similar problem with Flipkart that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

TeamMember

Post in thread 'Reverse Pickup Completed but Return Cancelled – Order ID OD336206895394649100 – Immediate Intervention Required'

Hello @Tousif

We are outlining the first step to be taken before filing a case in the Consumer Forum.

Please follow the steps mentioned below. If you have already contacted the company via email or customer care and have not received any response, kindly share the relevant details with us so that we may guide you further.

Step 1:
We recommend that you first call the Flipkart customer care at "044-45614700" and register your complaint.


Step 2:
If our customer care team is unable to resolve...

If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
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