- Dealer Name
- Modern Electronics (2016-17) - Shopee Shop No 20, B Wing, Ground Floor
- Company Name
- LG
- Product Name
- Refrigerator T 302 RSOU REF LG
- Customer Care Number
- 080 6937 9999
- Loss Amount
- 20312
- Ratings
- Opposite Party Address
- Modern Electronics (2016-17) - Shopee Shop No 20, B Wing, Ground Floor, PremiLg She Near Big Bazzar,
Chinchwad, Pune 411019.(M) 8605018747
Dear Team,
I hope this email finds you well. I am writing to formally raise a complaint regarding my LG Refrigerator (Model: T 302 RSOU REF LG) purchased on December 3, 2017, from Modern Electronics (2016-17) – LG Shopee, Chinchwad, Pune.
Despite multiple service visits and repair attempts over the past six months, the refrigerator remains non-functional. The service team has informed me that the issue is irreparable due to a plate heater malfunction.
Given the prolonged inconvenience, I request:
I urge you to resolve this matter at the earliest. If no satisfactory resolution is provided, I will escalate this case to the consumer court.
Looking forward to your prompt response.
Best Regards,
Varsha Raykar
8600109833
I hope this email finds you well. I am writing to formally raise a complaint regarding my LG Refrigerator (Model: T 302 RSOU REF LG) purchased on December 3, 2017, from Modern Electronics (2016-17) – LG Shopee, Chinchwad, Pune.
Despite multiple service visits and repair attempts over the past six months, the refrigerator remains non-functional. The service team has informed me that the issue is irreparable due to a plate heater malfunction.
Product & Purchase Details:
- Model: T 302 RSOU REF LG
- Date of Purchase: December 3, 2017
- Invoice No.: LG/CR/GST/750
- Retailer: Modern Electronics (2016-17) – LG Shopee, Chinchwad, Pune
- Total Amount Paid: ₹42,000
Service History & Issues:
- The refrigerator has undergone multiple repair attempts over the last six months.
- Despite these, the issue persists, making the appliance non-functional.
- LG has offered a replacement at ₹33,000, but I found the same model available online for ₹32,000.
Request for Resolution:
Given the prolonged inconvenience, I request:
- A replacement refrigerator priced at ₹25,000 to compensate for the repeated failures.
- Full reimbursement of repair costs incurred over the last six months.
Attachments:
- Purchase Invoice (attached)
- Repair Records (attached)
- Payment Receipts for Repairs (attached)
I urge you to resolve this matter at the earliest. If no satisfactory resolution is provided, I will escalate this case to the consumer court.
Looking forward to your prompt response.
Best Regards,
Varsha Raykar
8600109833
