Pepperfry not giving a refund even after 6 months

A

Aditinayak02

New member
Seller Name
Pepperfry indiranagar bengaluru
Company Name
Pepperfry
Product Name
Home interior services
Website Name
Pepperfry.com
Loss Amount
15000
Ratings
1.00 star(s)
Had visited Pepperfry indiranagar to discuss about interior designing. During the discussion they informed about some ongoing offer which we can block the price by paying an advance of Rs 15,000. We got reassurance mulitple times that the amount is completely refundable without any questions asked. They compelled us to pay the advance by saying it is completely refundable. They also did not give any receipt of payment. I raised for refund request in early September 2025 as their reviews were not good. We have still not got the refund even after multiple mails to customer service and escalations to grievances team
 
Hello @Aditinayak02

Thank you for reaching out. We noticed that you are facing the similar problem with Pepperfry that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

TeamMember

Post in thread 'Pepperfry delays installation and refund'

Hello @kirtiguptafreed

We are outlining the first step to be taken before filing a case in the Consumer Commission against Pepperfry.

Please follow the steps mentioned below. If you have already contacted the company via email or customer care and have not received any response, kindly share the relevant details with us so that we may guide you further.

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We recommend that you first Send a detailed email to cs@pepperfry.com outlining your issue, including order details and any previous correspondence and request to...
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If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
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