Rakalakshmi
New member
- Dealer Name
- Flipkart
- Company Name
- Flipkart
- Product Name
- Pegion
- Loss Amount
- 5100
- Ratings
Hi Sir,
The microwave oven was delivered on October 17. When I opened the box, I found that the product was already damaged. I informed the delivery person immediately, and he told me to place a return request. He collected the payment and left.
I submitted the return request on the night of October 17. On October 18, I was informed that the images were not clear. One of your employees called me, and I requested to be connected to a Tamil-speaking representative, but that never happened.
I then contacted customer care to ask why my return request had been been rejected. They told me they would resolve the issue, and after that they said it had been cleared. I requested a refund, but instead of processing my refund, the system showed two products.
About two hours later, I checked again, and the return request had been rejected once more. When I called customer care again, they said it was a system issue.
So far, I have spoken to six different customer care representatives. They have collected my bank details and UPI details, but my issue is still not resolved. I was told that I would receive an email on October 21,23,26,29,30,1,2 but I have not received anything.
My return window was only 7 days. You also asked me to upload photos of the damaged product, and I uploaded them four times using the link you provided.
Today, it has been 16 days since I submitted my return request. Every time I contact customer care, they tell me the request is still being rejected 32 times, and my issue remains unresolved.
Please tell me what I should do now. I don't know whether you are going to accept the return or not. I only want my refund.
I have made so many phone calls and sent so many messages regarding this issue. Please give me a clear answer, resolve this issue as soon as possible, and refund my ₹5,100 immediately.
The microwave oven was delivered on October 17. When I opened the box, I found that the product was already damaged. I informed the delivery person immediately, and he told me to place a return request. He collected the payment and left.
I submitted the return request on the night of October 17. On October 18, I was informed that the images were not clear. One of your employees called me, and I requested to be connected to a Tamil-speaking representative, but that never happened.
I then contacted customer care to ask why my return request had been been rejected. They told me they would resolve the issue, and after that they said it had been cleared. I requested a refund, but instead of processing my refund, the system showed two products.
About two hours later, I checked again, and the return request had been rejected once more. When I called customer care again, they said it was a system issue.
So far, I have spoken to six different customer care representatives. They have collected my bank details and UPI details, but my issue is still not resolved. I was told that I would receive an email on October 21,23,26,29,30,1,2 but I have not received anything.
My return window was only 7 days. You also asked me to upload photos of the damaged product, and I uploaded them four times using the link you provided.
Today, it has been 16 days since I submitted my return request. Every time I contact customer care, they tell me the request is still being rejected 32 times, and my issue remains unresolved.
Please tell me what I should do now. I don't know whether you are going to accept the return or not. I only want my refund.
I have made so many phone calls and sent so many messages regarding this issue. Please give me a clear answer, resolve this issue as soon as possible, and refund my ₹5,100 immediately.