Paytm buisness app hold my payment

R

Rakeshverma

New member
Bank Name
Paytm
Loss Amount
56500
Ratings
1.00 star(s)
I have a merchant account on paytm buisness app I collect payment from pos on 31/jan 2025 but paytm hold my amount 56500 rs. and tell me upload your kyc documents and bill of transaction i submitted all necessary documents but no amount settlement in my account till now I request you to please help me to receive my payment back. My name is Rakesh verma merchant name is Navya jewellers contact number is 9910458211
 
Based on the information provided, it appears that despite submitting the necessary KYC documents and transaction bills, the settlement of ₹56,500 has not been processed by the PayTm. Given that you've already contacted Paytm's customer support without resolution, you might consider escalating the matter through the following steps:

1. Escalate to Paytm's Grievance Officer:
If your issue remains unresolved after contacting customer support, you can escalate it to Paytm's Grievance Officer. Provide all relevant details, including your merchant ID, transaction specifics, and any previous correspondence.
The Grievance Officer is expected to address complaints within 15 working days.

2. Approach the Consumer Forum:
As a merchant, if you believe that Paytm's actions constitute a deficiency in service, you can file a complaint with your nearest Consumer Forum:
The complaint should be filed within two years from the date of the cause of action.

Consider consulting with our legal professional specializing in consumer rights to explore further legal remedies.

Thanks
 
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