- Seller Name
- JioMart
- Company Name
- JioMart
- Product Name
- grocery
- Website Name
- JioMart app
- Customer Care Number
- 18008901222
- Loss Amount
- 201
- Ratings
- Opposite Party Address
- Sojan K J, Kooran house, Bethsela Pachalam Kochi -682012
To
The Hon'ble Bench
District Consumer Disputes Redressal Commission
[District]
Subject: Complaint regarding non-delivery of prepaid JioMart order, non-refund, and deficiency in service
Respected Sir/Madam,
I respectfully submit this representation to bring to the notice of this Hon'ble Commission the unfair trade practice and gross deficiency in service on the part of JioMart. Despite collecting payment for my order, the company has neither delivered the goods nor refunded the amount, and has failed to resolve my grievance even after more than one month. This is particularly disappointing considering that JioMart markets itself as a "Quick Commerce" platform promising delivery within minutes.
I am enclosing copies of my earlier complaints and supporting documents, which clearly establish the payment made by me, the order details, and my repeated attempts to obtain redress. The following documents are attached:
UPI Payment Reference No. 208693246435 dated 17.06.2026 at 7:10 PM for Rs. 201.23, along with the successful payment confirmation.
Shipment ID: 6A32A3AF60E362F82Q, as reflected in the JioMart application.
Screenshot of my first complaint Ticket No. 781843902267, registered on 19.06.2026 regarding the delay in delivery.
Screenshot showing Order ID: JM6A32A3AF01A3F613DE, dated 19.06.2026 at 10:08:22 AM, linked to my mobile number 8893588555.
Whenever I contacted JioMart Customer Care, I was repeatedly made to experience frustration and inconvenience. Instead of resolving my existing complaint, a fresh complaint was registered each time, while the original complaint remained pending. This practice has only prolonged the matter without providing any effective resolution.
The issue is serious because the order consisted of essential items that I expected to receive on the same day or, at the latest, the following day. When the order was not delivered, I immediately raised a complaint through the JioMart application. Subsequently, the executive at the Elamakkara depot, where the order was supposed to have been transferred for delivery, informed me that the depot had never received the order, despite the order being fully paid and reflected in JioMart's system.
On 20.06.2026, three days after placing the order, I was advised by their Elamakkara depot executive to cancel the order from my end. However, I was unable to do so because the application continued to display the order status as Preparing for Delivery." Later, the depot executive informed me that the order had been cancelled from their end and shared a screenshot confirming the cancellation ( screed shared by him attached). Since then, I have been waiting for the refund to be credited either to my original payment source or to my JioMart Wallet so that I could place the order again. Unfortunately, neither the refund nor the goods have been received.
As a long-standing Jio customer, I find this experience extremely disappointing. Most reputed online shopping platforms resolve such issues promptly and ensure customer satisfaction. However, despite waiting for more than a month, I have received neither the goods nor the refund, compelling me to spend considerable time and effort pursuing this matter through repeated follow-ups.
Even on 17.07.2026, when I again contacted JioMart Customer Care, I was assured that the issue would be resolved within a maximum of three days. However, instead of any actual resolution, I merely received a routine system-generated response stating that the complaint had been resolved, while the underlying issue remained completely unattended.
The conduct of JioMart clearly amounts to deficiency in service, unfair trade practice, and failure to honour a prepaid consumer transaction, causing me financial loss, mental agony, inconvenience, and unnecessary harassment.
I have now been left with no alternative but to seek appropriate legal remedies before this Hon'ble Consumer Disputes Redressal Commission and other competent authorities. I respectfully request this Hon'ble Commission to direct the opposite party to:
Refund the entire amount of Rs. 201.23 forthwith along with applicable interest.
Pay reasonable compensation for the mental agony, inconvenience, harassment, and loss of time suffered by me.
Grant such other relief(s) as this Hon'ble Commission may deem fit and proper in the interests of justice.
I respectfully place this complaint before this Hon'ble Commission for its kind consideration and appropriate orders.
Yours faithfully,
Sojan John
Kooran house, Bethsela Pachalam Kochi -682012 Mobile 8893588555
Evidences I have :
1)My last complaint mail
2) My payment reference no UPI ref No 208693246435 dt 17/6/2026 7.10 PM, (payment Rs 201.23 successful message attached)
3) Shipment id 6A32A3AF60E362F82Q (screen shot received from Jio APP attached)
4) My first Ticket No as per their system scree shot 781843902267 19/6/26 for complaining the delay in delivery ( screen shot received from Jio store attached)
5) later found ref My order ID as JM6A32A3AF01A3F613DE dated 19/6/26 time 10.08.22 am ( my mobile No 8893588555) ( screen shot received from Jio store attached)
The Hon'ble Bench
District Consumer Disputes Redressal Commission
[District]
Subject: Complaint regarding non-delivery of prepaid JioMart order, non-refund, and deficiency in service
Respected Sir/Madam,
I respectfully submit this representation to bring to the notice of this Hon'ble Commission the unfair trade practice and gross deficiency in service on the part of JioMart. Despite collecting payment for my order, the company has neither delivered the goods nor refunded the amount, and has failed to resolve my grievance even after more than one month. This is particularly disappointing considering that JioMart markets itself as a "Quick Commerce" platform promising delivery within minutes.
I am enclosing copies of my earlier complaints and supporting documents, which clearly establish the payment made by me, the order details, and my repeated attempts to obtain redress. The following documents are attached:
UPI Payment Reference No. 208693246435 dated 17.06.2026 at 7:10 PM for Rs. 201.23, along with the successful payment confirmation.
Shipment ID: 6A32A3AF60E362F82Q, as reflected in the JioMart application.
Screenshot of my first complaint Ticket No. 781843902267, registered on 19.06.2026 regarding the delay in delivery.
Screenshot showing Order ID: JM6A32A3AF01A3F613DE, dated 19.06.2026 at 10:08:22 AM, linked to my mobile number 8893588555.
Whenever I contacted JioMart Customer Care, I was repeatedly made to experience frustration and inconvenience. Instead of resolving my existing complaint, a fresh complaint was registered each time, while the original complaint remained pending. This practice has only prolonged the matter without providing any effective resolution.
The issue is serious because the order consisted of essential items that I expected to receive on the same day or, at the latest, the following day. When the order was not delivered, I immediately raised a complaint through the JioMart application. Subsequently, the executive at the Elamakkara depot, where the order was supposed to have been transferred for delivery, informed me that the depot had never received the order, despite the order being fully paid and reflected in JioMart's system.
On 20.06.2026, three days after placing the order, I was advised by their Elamakkara depot executive to cancel the order from my end. However, I was unable to do so because the application continued to display the order status as Preparing for Delivery." Later, the depot executive informed me that the order had been cancelled from their end and shared a screenshot confirming the cancellation ( screed shared by him attached). Since then, I have been waiting for the refund to be credited either to my original payment source or to my JioMart Wallet so that I could place the order again. Unfortunately, neither the refund nor the goods have been received.
As a long-standing Jio customer, I find this experience extremely disappointing. Most reputed online shopping platforms resolve such issues promptly and ensure customer satisfaction. However, despite waiting for more than a month, I have received neither the goods nor the refund, compelling me to spend considerable time and effort pursuing this matter through repeated follow-ups.
Even on 17.07.2026, when I again contacted JioMart Customer Care, I was assured that the issue would be resolved within a maximum of three days. However, instead of any actual resolution, I merely received a routine system-generated response stating that the complaint had been resolved, while the underlying issue remained completely unattended.
The conduct of JioMart clearly amounts to deficiency in service, unfair trade practice, and failure to honour a prepaid consumer transaction, causing me financial loss, mental agony, inconvenience, and unnecessary harassment.
I have now been left with no alternative but to seek appropriate legal remedies before this Hon'ble Consumer Disputes Redressal Commission and other competent authorities. I respectfully request this Hon'ble Commission to direct the opposite party to:
Refund the entire amount of Rs. 201.23 forthwith along with applicable interest.
Pay reasonable compensation for the mental agony, inconvenience, harassment, and loss of time suffered by me.
Grant such other relief(s) as this Hon'ble Commission may deem fit and proper in the interests of justice.
I respectfully place this complaint before this Hon'ble Commission for its kind consideration and appropriate orders.
Yours faithfully,
Sojan John
Kooran house, Bethsela Pachalam Kochi -682012 Mobile 8893588555
Evidences I have :
1)My last complaint mail
2) My payment reference no UPI ref No 208693246435 dt 17/6/2026 7.10 PM, (payment Rs 201.23 successful message attached)
3) Shipment id 6A32A3AF60E362F82Q (screen shot received from Jio APP attached)
4) My first Ticket No as per their system scree shot 781843902267 19/6/26 for complaining the delay in delivery ( screen shot received from Jio store attached)
5) later found ref My order ID as JM6A32A3AF01A3F613DE dated 19/6/26 time 10.08.22 am ( my mobile No 8893588555) ( screen shot received from Jio store attached)