Pathetic- FLIPKART- Defective Motorola Edge 70 Pro – No Technician Follow-Up for 7 Days-Requesting to cancel

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Yeswanth Vikas

New member
Product Name
Motorola edge 70 pro
Website Name
Flipkart
Loss Amount
37500
Ratings
1.00 star(s)
To the Flipkart Grievance Redressal Team,

I am writing to formally escalate a consumer grievance regarding a defective Motorola Edge 70 Pro purchased through Flipkart. The device was delivered on [Date- 10/10/2026] and was found to be not in working condition.

Details of the complaint:
  • Product: Motorola Edge 70 Pro
  • Order ID: [0D438839318865043100]
  • Date of Delivery: [10/10/2026]
  • Service Request ID: [CLAFLK2898255983785130]
  • Current Status: Technician assigned, but no follow-up received, No calls and technician asked me to cancel the Service request.
  • Amount : 37500
  • Contact Number : 9966654807
  • Email ID : yeswanthvikas431@gmail.com
After discovering that the mobile phone was not working, I raised a service request through Flipkart. A technician was assigned to address the issue; however, despite the passage of Seven days since delivery, I have received no proper follow-up or confirmed appointment from the technician and today when I have tried to call answered and asked to cancel SR raised and suggested me to raise a New SR. Technician Name : Sanketh. This is hurting me Mentally and physically torched. I might hurt my self if this issue is not resolved. it is hard earned money and an easy money.

It is unacceptable for a customer to receive a defective newly purchased electronic device and then experience a lack of timely assistance in resolving the matter. The absence of communication and effective action has caused considerable inconvenience and undermined my confidence in the service provided.

I request that Flipkart treat this matter as a formal consumer grievance and take the following actions:

  1. Provide a written explanation for the delay and lack of follow-up on the existing service request.
  2. Arrange an immediate and time-bound resolution of the defective-device complaint.
  3. Provide a replacement or full refund, as applicable under the order terms and consumer protection laws.
  4. Provide a written response with a complaint reference number and a definite resolution timeline.
Please be advised that, if this grievance remains unresolved, I intend to pursue the matter through the National Consumer Helpline and, if necessary, file a formal complaint before the appropriate Consumer Disputes Redressal Commission through the official e-Jagriti portal. I will retain and submit the purchase invoice, service request records, correspondence and other relevant evidence in support of my complaint.

Although the order was placed through my friend's Flipkart account, I am the recipient and user of the device and can provide the relevant purchase and service details.

I expect this complaint to be handled seriously and resolved without further unnecessary delay. Please acknowledge receipt of this email and respond in writing.
*Technician Assigned: MOTOROLA edge 70 pro (Tailored Fabric - PANTONE Titan (Blue), 256 GB) (8 GB RAM)*

A technician has been assigned to check your product.

Technician Name: Sanketh
Contact Number: 02248887777

You'd have also received an SMS with OTP details to share your confirmation on issue resolution.


Confirm Service ticket Cancellation: MOTOROLA edge 70 pro (Tailored Fabric - PANTONE Titan (Blue), 256 GB) (8 GB RAM)

We've received a request to cancel your Service ticket ID CLAFLK2898255983785130.

Confirm your preference within 3 days

Yours faithfully,
 
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