- Company Name
- Meesho (Platform) / Shadowfax (Courier)
- Product Name
- 26cm ring light
- Website Name
- Shadowfax/meesho
- Loss Amount
- 0
- Ratings
Name: Kaynaat Khan
Email: kaynaatkh4n@gmail.com
Order ID: 173246393960165504
Company: Meesho / Shadowfax
Category: Delivery delay, Misconduct by Delivery Agent, Poor Customer Support
I am filing this complaint regarding my order ID 173246393960165504 placed through Meesho, with delivery service handled by Shadowfax.
My parcel has been stuck at the nearest hub for over 3 days, and even after multiple complaints (3–4 to Meesho, 4–5 to Shadowfax, including emails), no real action has been taken. I have only received scripted, repetitive responses asking me to wait one more day — this cycle has continued daily without resolution.
The delivery agent blatantly refused to deliver my parcel, stating it’s a "big item" and I should collect it myself from their office — which is against Meesho's delivery policy. After I refused, the agent stopped calling, and instead updated the system with a false status: "Customer unavailable." This is completely false — I was available and waiting at home the entire day, and I even tried calling him but he cut the call and never responded again.
Despite all this, no action has been taken against the delivery agent, and my parcel remains undelivered, with support simply repeating "please wait till tomorrow" I've been waiting for 3 days, and today again they said to wait 1-2 more days.
This behavior is not just unprofessional but also violates consumer rights and Meesho’s own service policies. The mental stress, time loss, and lack of accountability from both Meesho and Shadowfax are extremely frustrating.
If my parcel is not delivered or a proper resolution is not given today(12/july/2025),
I will be forced to escalate this issue to:
National Consumer Helpline (consumerhelpline.gov.in)
Jago Grahak Jago.
Social media platforms.
I expect strict action against the delivery agent, immediate delivery of my parcel, and a formal apology for the harassment caused.
Email: kaynaatkh4n@gmail.com
Order ID: 173246393960165504
Company: Meesho / Shadowfax
Category: Delivery delay, Misconduct by Delivery Agent, Poor Customer Support
I am filing this complaint regarding my order ID 173246393960165504 placed through Meesho, with delivery service handled by Shadowfax.
My parcel has been stuck at the nearest hub for over 3 days, and even after multiple complaints (3–4 to Meesho, 4–5 to Shadowfax, including emails), no real action has been taken. I have only received scripted, repetitive responses asking me to wait one more day — this cycle has continued daily without resolution.
The delivery agent blatantly refused to deliver my parcel, stating it’s a "big item" and I should collect it myself from their office — which is against Meesho's delivery policy. After I refused, the agent stopped calling, and instead updated the system with a false status: "Customer unavailable." This is completely false — I was available and waiting at home the entire day, and I even tried calling him but he cut the call and never responded again.
Despite all this, no action has been taken against the delivery agent, and my parcel remains undelivered, with support simply repeating "please wait till tomorrow" I've been waiting for 3 days, and today again they said to wait 1-2 more days.
This behavior is not just unprofessional but also violates consumer rights and Meesho’s own service policies. The mental stress, time loss, and lack of accountability from both Meesho and Shadowfax are extremely frustrating.
If my parcel is not delivered or a proper resolution is not given today(12/july/2025),
I will be forced to escalate this issue to:
National Consumer Helpline (consumerhelpline.gov.in)
Jago Grahak Jago.
Social media platforms.
I expect strict action against the delivery agent, immediate delivery of my parcel, and a formal apology for the harassment caused.
