shubhradip saha
New member
- Website Name
- Flipkart
- Loss Amount
- 59
- Ratings
**BEFORE THE DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSION**
**AT:** [Jalpaiguri - 735101]
**Consumer Complaint
**IN THE MATTER OF:**
**[Your Full Name]**
[Old police line, jalpaiguri]
[+91 8116303763]
[lovelysaha120120@gmail.com]
**...COMPLAINANT**
**VERSUS**
**Flipkart Internet Private Limited**
Through its Managing Director / Authorized Signatory,
Buildings Alyssa, Begonia & Clover, Embassy Tech Village,
Outer Ring Road, Devarabeesanahalli Village,
Bengaluru, Karnataka – 560103.
**...OPPOSITE PARTY**
### COMPLAINT UNDER SECTION 35 OF THE CONSUMER PROTECTION ACT, 2019
**MOST RESPECTFULLY SHOWETH:**
1. That the Complainant is a consumer as defined under the Consumer Protection Act, 2019, having placed an order through the online e-commerce platform maintained by the Opposite Party.
2. That on [Insert Date of Order], the Complainant ordered an item via the Opposite Party’s platform under **Order ID: [Insert Your Order ID]**. The total legally invoiced amount for the said product was **₹141** (Rupees One Hundred and Forty-One only) to be paid via Cash on Delivery (COD).
3. That on [Insert Date of Delivery], the delivery executive assigned by the Opposite Party arrived to deliver the package. The Complainant handed over a currency note of **₹200** to the delivery executive.
4. That the delivery executive flatly refused to return the legitimate balance change of **₹59** (Rupees Fifty-Nine only), forced the Complainant to overpay, and left the premises with the entire amount, constitutes a clear case of extortion, doorstep fraud, and unfair trade practice.
5. That the Complainant immediately registered a formal complaint with the Opposite Party's customer support system. The Opposite Party assured the Complainant that the issue would be investigated and resolved by [Insert the Target Date they gave you].
6. That to the shock of the Complainant, the Opposite Party subsequently updated the status of the complaint file as **"Resolved"** on their application interface. However, no refund, credit note, or financial reversal of the extorted ₹59 was ever delivered to the Complainant's bank account or digital wallet.
7. That the actions of the Opposite Party’s representative, followed by the gross negligence and deceptive closure of the grievance by their customer support team, amount to severe **Deficiency of Service** and **Unfair Trade Practices**, causing mental agony and harassment to the Complainant.
### PRAYER
In the facts and circumstances stated above, it is most respectfully prayed that this Hon’ble Commission may be pleased to direct the Opposite Party to:
* **A.** Refund the overcharged amount of **₹59** along with interest.
* **B.** Pay a sum of **₹2,000** as compensation for the mental harassment, unfair trade experience, and the time wasted in pursuing a fraudulent ticket closed dishonestly by their team.
* **C.** Pass any other order(s) that this Hon'ble Commission deems fit in the interest of justice.
**Place:** [old police line, jalpaiguri]
**Date:** May 21, 2026
**AT:** [Jalpaiguri - 735101]
**Consumer Complaint
**IN THE MATTER OF:**
**[Your Full Name]**
[Old police line, jalpaiguri]
[+91 8116303763]
[lovelysaha120120@gmail.com]
**...COMPLAINANT**
**VERSUS**
**Flipkart Internet Private Limited**
Through its Managing Director / Authorized Signatory,
Buildings Alyssa, Begonia & Clover, Embassy Tech Village,
Outer Ring Road, Devarabeesanahalli Village,
Bengaluru, Karnataka – 560103.
**...OPPOSITE PARTY**
### COMPLAINT UNDER SECTION 35 OF THE CONSUMER PROTECTION ACT, 2019
**MOST RESPECTFULLY SHOWETH:**
1. That the Complainant is a consumer as defined under the Consumer Protection Act, 2019, having placed an order through the online e-commerce platform maintained by the Opposite Party.
2. That on [Insert Date of Order], the Complainant ordered an item via the Opposite Party’s platform under **Order ID: [Insert Your Order ID]**. The total legally invoiced amount for the said product was **₹141** (Rupees One Hundred and Forty-One only) to be paid via Cash on Delivery (COD).
3. That on [Insert Date of Delivery], the delivery executive assigned by the Opposite Party arrived to deliver the package. The Complainant handed over a currency note of **₹200** to the delivery executive.
4. That the delivery executive flatly refused to return the legitimate balance change of **₹59** (Rupees Fifty-Nine only), forced the Complainant to overpay, and left the premises with the entire amount, constitutes a clear case of extortion, doorstep fraud, and unfair trade practice.
5. That the Complainant immediately registered a formal complaint with the Opposite Party's customer support system. The Opposite Party assured the Complainant that the issue would be investigated and resolved by [Insert the Target Date they gave you].
6. That to the shock of the Complainant, the Opposite Party subsequently updated the status of the complaint file as **"Resolved"** on their application interface. However, no refund, credit note, or financial reversal of the extorted ₹59 was ever delivered to the Complainant's bank account or digital wallet.
7. That the actions of the Opposite Party’s representative, followed by the gross negligence and deceptive closure of the grievance by their customer support team, amount to severe **Deficiency of Service** and **Unfair Trade Practices**, causing mental agony and harassment to the Complainant.
### PRAYER
In the facts and circumstances stated above, it is most respectfully prayed that this Hon’ble Commission may be pleased to direct the Opposite Party to:
* **A.** Refund the overcharged amount of **₹59** along with interest.
* **B.** Pay a sum of **₹2,000** as compensation for the mental harassment, unfair trade experience, and the time wasted in pursuing a fraudulent ticket closed dishonestly by their team.
* **C.** Pass any other order(s) that this Hon'ble Commission deems fit in the interest of justice.
**Place:** [old police line, jalpaiguri]
**Date:** May 21, 2026
