vikas kale
New member
- Hotel Name
- Hotel O Nashik
- Website Name
- www.oyorooms.com
- Customer Care Number
- 03369078007
- Loss Amount
- 1250
- Ratings
- Opposite Party Address
- Hotel O Nashik Near Vijay Mamta Theatre Formerly Sahara Inn
Nashik-Pune Road, Ambedkar Nagar, Nashik
I booked room G0MI5949 via the OYO app and called the property manager to confirm details. He informed me that the booking wasn't visible in their system. When he asked if I was checking in as a couple, I confirmed we were unmarried. He then denied check-in based on their policy.
I requested a refund, but he directed me to customer care. Your support team has refused to process it. While I understand your policy on check-ins, this is frustrating—especially since prepaid amounts should be refunded in such cases, and Indian law permits unmarried couples with valid ID.
I requested a refund, but he directed me to customer care. Your support team has refused to process it. While I understand your policy on check-ins, this is frustrating—especially since prepaid amounts should be refunded in such cases, and Indian law permits unmarried couples with valid ID.