E V Babu Rao
New member
- Hotel Name
- Super collection O hotel (Formerly Chalukya Residency)
- Company Name
- OYO
- Website Name
- OYO.COM
- Loss Amount
- 456
- Ratings
Dear OYO Customer Support Team,
I am writing to express my strong dissatisfaction and disappointment over your failure to refund my booking amount of INR 456, despite repeated follow-ups and assurances from your team.
I booked a hotel room in Hubli, Karnataka, on 03 July 2026 through OYO. However, upon reaching the hotel for check-in, I found the condition of the property to be extremely poor and unacceptable. I immediately contacted your customer support team, who informed me that no alternative hotel could be arranged and assured me that the booking would be cancelled and the full amount of INR 456 would be refunded within 14 days.
Unfortunately, even as of 13 October 2026, the refund remains pending. Despite contacting your team numerous times and sending emails, I have neither received my refund nor received a proper response to my communications.
This is highly unprofessional and unacceptable. It is disappointing that a company of OYO's standing is unable to resolve such a simple refund matter within a reasonable timeframe. The issue is not merely about INR 456; it is about customeFINAL COMPLAINT – Refund of INR 456 Pending Since 0r trust, accountability, and the complete lack of customer support.
I therefore demand that you:
I expect OYO to take this complaint seriously and resolve it without any further delay.
Booking Details:
I am writing to express my strong dissatisfaction and disappointment over your failure to refund my booking amount of INR 456, despite repeated follow-ups and assurances from your team.
I booked a hotel room in Hubli, Karnataka, on 03 July 2026 through OYO. However, upon reaching the hotel for check-in, I found the condition of the property to be extremely poor and unacceptable. I immediately contacted your customer support team, who informed me that no alternative hotel could be arranged and assured me that the booking would be cancelled and the full amount of INR 456 would be refunded within 14 days.
Unfortunately, even as of 13 October 2026, the refund remains pending. Despite contacting your team numerous times and sending emails, I have neither received my refund nor received a proper response to my communications.
This is highly unprofessional and unacceptable. It is disappointing that a company of OYO's standing is unable to resolve such a simple refund matter within a reasonable timeframe. The issue is not merely about INR 456; it is about customeFINAL COMPLAINT – Refund of INR 456 Pending Since 0r trust, accountability, and the complete lack of customer support.
I therefore demand that you:
- Process my pending refund of INR 456 immediately.
- Provide written confirmation of the refund transaction, including the transaction reference number.
- Explain the reason for this unreasonable delay and the lack of response to my repeated communications.
I expect OYO to take this complaint seriously and resolve it without any further delay.
Booking Details:
- Booking ID: VSKJ 3198
- Booking Date: 03 July 2026
- Hotel Location: Hubli, Karnataka
- Pending Refund Amount: INR 456