Overdue Orders Placed on June 5, 2024, and June 8, 2024, cash payed same day product not received yet

A

Aparna

New member
Seller Name
Moon gooddess couture, panampillynagar
Company Name
Moon gooddess couture, panampillynagar
Product Name
MGACD 1865 XL Rani pink MG 3*1 and MGACD 1865 L Rani pink MG 3*1
Website Name
www.moongoddesscouture.com
Customer Care Number
8139014865
Loss Amount
1929
Ratings
1.00 star(s)
Opposite Party Address
Moon Goddess Couture,
K C Abraham Master Road, 12th Cross Road,
Panampilly Nagar, kochi pin 682036
Complaint against Moon Goddess Couture,
K C Abraham Master Road, 12th Cross Road,
Panampilly Nagar, kochi pin 682036

I, Aparna vijayan residing at Mallappally kuzhiyil zion villa, padimon p o, kocherappu, mallappally, Pathanamthitta
hereby file this complaint against Moon Goddess Couture for deficiency in service and unfair trade practices.

Facts of the Case
1. I placed orders on June 5, 2024 (Order ID: 581480) and June 8, 2024 (Order ID: 583326) with Moon Goddess Couture.
2. Despite passing over 12 months, I have not received the products.
3. Multiple attempts to contact the support team have been met with automated responses.
4. A customer service representative assured dispatch within two weeks without verifying order details, which was not fulfilled.
5.After this they behave very rudely and blocked my number, i am un able to contact them now,


I request Moon Goddess Couture to:

1. Deliver the products or provide a full refund.
2. Pay compensation for mental anguish, harassment, and financial loss.

Supporting Documents
- Order receipts/invoices
- Proof of payment

Aparna vijayan
 
Hello @Aparna

I'm sorry to hear about the issues you're facing with your overdue orders from June 2024. Under the Consumer Protection Act, 2019, you have the right to seek redressal for such grievances. Here's a step-by-step guide to help you address the situation.

📝 Summary of Your Complaint​

  • Order Dates: June 5, 2024, and June 8, 2024
  • Payment Method: Cash paid on the same day
  • Issue: Products not received yet
  • Loss Amount: [Specify the total amount paid]
  • Retailer: [Specify the name of the online store]

✅ Recommended Actions​

  1. Document All Communications:
    • Gather all records related to the orders, including receipts, order confirmations, payment proofs, and any correspondence with the retailer.
  2. Send a Formal Legal Notice:
    • Draft a legal notice to the retailer, detailing the issue and demanding immediate resolution.
    • This notice should be sent via registered post or email, ensuring you have proof of delivery.
  3. File a Complaint with the Consumer Forum:
Important Tip:
Before taking legal action, it is advisable to first send a legal notice to the Opposite Party.
Click to expand...

Note:
We can assist in:
  • Drafting professional legal notices.
  • Filing consumer complaints for deficiency in service.
Feel free to contact us if you wish to proceed with a legal notice draft or complaint preparation.

Regards,
Support Team
 
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