Orders Delayed for 10+ Days, False Delivery Attempts & Incorrect Delivery Status

[Yaman Vats]

Website Name

https://www.flipkart.com

Customer Care Number

044-45714709

Loss Amount

1696

Ratings

1.00 star(s)

To Whom It May Concern,

I am writing to formally raise a consumer complaint regarding Flipkart's failure to deliver multiple orders within the promised timeline and failure to process refunds despite the orders not being properly resolved.

I have made the following purchases through Flipkart:

1. Refunds Cancelled / Not Received​

The following items were not properly resolved, and the refunds were cancelled despite the matter remaining unresolved:

• AKAIAH 100% Cotton Roti Cloth Cover for Casserole – ₹210
• Maya Glass Utility Container – 400 ml – ₹290
• VAMA Butter Storage Box with Knife & Wooden Lid – ₹405

Total refund amount pending: ₹905

2. Orders Delayed for Almost/More Than 10–15 Days​

The following orders have been delayed for an unreasonable period without a satisfactory resolution:

• DLnox Salt & Pepper Set Stainless Steel, Glass – ₹300
• Prayati Plastic Fridge Container – 1500 ml – ₹228
• Insew 1000 ml Cooking Oil Dispenser Set – ₹263

Total value of delayed orders: ₹791

Despite waiting for the promised delivery timelines and contacting Flipkart for resolution, the issue has not been satisfactorily resolved. In particular, cancelling refunds for items that have not been properly delivered/resolved is highly concerning.

I consider this to be deficiency in service and failure to provide an appropriate resolution to a consumer grievance.

I therefore request the concerned Consumer Commission/Authority to take cognizance of this matter and provide appropriate relief, including:

1. Refund of the ₹905 pending refund amount.
2. Appropriate resolution/refund for the delayed orders worth ₹791, as applicable.
3. Compensation for the inconvenience, unnecessary delay and repeated efforts required to resolve the matter.
4. Any other relief deemed appropriate under applicable consumer protection laws.

I am willing to provide the relevant order details, invoices, payment proofs, screenshots of Flipkart communications, refund cancellation records and customer-support correspondence as evidence.

I request that this complaint be taken up and appropriate action be initiated against Flipkart for the failure to provide timely delivery/refund and satisfactory grievance resolution.

Regards,
Yaman Vats