Hello
@charu oswal
I'm sorry to hear about the issues you're facing with your Meesho order. Based on your complaint regarding order number 149927763977602945, it appears that the delivery was marked as completed without your receipt of the product. This is especially concerning given that it's a prepaid order and similar incidents have occurred before.
Steps to Address the Issue
1. Contact Meesho Customer Support
- In-App Support: Use the Meesho app to navigate to the 'Help' or 'Support' section.
- Provide Details: Share your order number, delivery date, and mention that you have CCTV footage showing no delivery attempt.
- Request Action: Ask for a thorough investigation and a refund or redelivery of the product.
2. Document All Communications
- Keep Records: Save all emails, chat transcripts, and any other communications with Meesho.
- Note Timelines: Document dates and times of interactions and responses received.
3. File a Complaint with the National Consumer Helpline
- Online Portal: Visit consumerhelpline.gov.in to register your grievance.
- Helpline Numbers: Call 1800-11-4000 or 14404 for assistance.
- Details to Provide: Include your order number, a summary of the issue, and any evidence like CCTV footage.
4. Send a Formal Legal Notice:
- Draft a legal notice detailing the issue, MEESHO's inadequate response, and your demand for refund.
- This can be done through a lawyer or by contacting our team that offer legal notice services.
- Note: Always send notice via Registered Post only.
5. File a Complaint with the Consumer Forum:
Legal Precedents Supporting Your Case
Telangana - Khammam -
The Meesho Fashnear Technologies Pvt. Ltd & anr V/S Ch. Naga Harika
CASE HIGHLIGHTS
The brief facts of the complaint are that on 02-12-2022 the Complainant placed online order for 5 graceful sheer curtains from the opposite party No.2 through opposite party No.1 vide order ID No0.963016280945 by paying an amount of Rs.1,625/-. On 10-12-2022 the opposite party No.2 delivered only one curtain instead of 5 curtains. Immediately after receiving the parcel the complainant informed the same to the opposite parties and demanded them to refund the amount. But she received an amount of Rs. 325/-only. On 15-12-2022 the complainant made a call to customer service and raised a complaint for refund of remaining amount of Rs.975/-. On 22-12-2022 the opposite party gave reply to the mail of complainant that they will arrange the remaining amount within two to three days. But they neither supplied the remaining curtains nor refunded the amount. It amounts to deficiency in service. The Complainant lost hope that she would receive the amount from the opposite parties without the lawful help of this Commission. Hence the complainant filed this complaint.
ORDER
In the result the complaint is allowed in part, directing the opposite parties jointly and severally to refund the remaining due amount of Rs.975/- (Rupees Nine Hundred and Seventy Five only) vide order ID No 963016280945 and further directed to pay Rs.10,000/- (Rupees Ten Thousand Only) towards deficiency in services, damages and costs of litigation to the complainant. Comply this order within 45 days from the date of receipt of this order, failing which the complainant is having liberty to file petition under Sec.72 of Consumer Protection Act, 2019.
Consumer Court Case against The Meesho Fashnear Technologies Pvt. Ltd & anr V/S Ch. Naga Harika - Consumer Court Case against - The Meesho Fashnear Technologies Pvt. Ltd & anr
www.consumercourt.in
CASE HIGHLIGHTS
West Bengal - South 24 Parganas -
Meesho Inc V/S Mr. Moni Sankar Roy S/O- Sri Hemkanti Roy
This complaint petition is filed u/S 34(1), 34(d), 35, 36 and 39 of the Consumer Protection Act’ 2019 at the instance of the Complainant on the allegation of deficiency of services on the part of the Opposite parties in a consumer dispute on e- Commerce.
The facts of the complaint case in a gist form is that the petitioner placed an order on 03.04.2022 for purchase of a pair of shoes for an amount of Rs. 429/- vide order ID no. 835399281099 through online shopping portal of an e-Commerce Company namely Meesho Inc. The article was received by the complainant on 09.04.2022. Being dissatisfied with quality of the article, a return request of the product was initiated by the complainant on 16.04.2022 i.e. within 7 days of receipt of the material as per return policy of the OP company. Vide their reply dated 18.04.2022 the OP company refused to accept the return of the article reasoning that an item is acceptable for return provided the customer opts within a timeframe of 7 days from the date of delivery which the OP company wrongfully assumed to be on 08.04.2022.
Order
The OP is also directed to pay Rs. 5,000/- (Rupees Five Thousand) only to the complainant as cost of litigation including paper publication.
Consumer Court Case against Meesho Inc V/S Mr. Moni Sankar Roy S/O- Sri Hemkanti Roy - Consumer Court Case against - Meesho Inc
www.consumercourt.in
Additional Tips
- Payment Method: If you paid via credit card, consider contacting your bank to dispute the charge.
- Public Awareness: Sharing your experience on social media platforms can sometimes expedite resolution.
- Legal Notice: If necessary, consult a lawyer to send a formal legal notice to Meesho.
Important Tip:
Before taking legal action, it is advisable to first send a legal notice to the Opposite Party.
Note:
We can assist in:
- Drafting professional legal notices.
- Filing consumer complaints for deficiency in service.
Feel free to contact us if you wish to proceed with a
legal notice draft or
complaint preparation.
Regards,
Support Team
