Order id-OD336435492905933200 - complaint regarding fraud of not delivering ordered grocery items from Flipkart Groceries

Noopur

Noopur

New member
Company Name
Flipkart
Product Name
Ashirwad ata 5kg, Ashirwad ghee -1 kg and fortune sugar - 1 kg.
Loss Amount
3
Ratings
5.00 star(s)
Dear Sir/Madam,

I am writing this email after being completely harassed by the customer service provided through Flipkart App regarding issue with the delivered grocery items.
This needs to be brought into attention that I ordered 29 items from Flipkart grocery and I received only 26 out of the same.
As I was informed that there are 2 shipments carrying 26 items in one shipment and 3 items in another wherein two OTPs were provided to me .I received only 1 shipment of 26 items and 3 items were never delivered to me.
However, after delivery of the 26 items, flipkart showed all 29 items marked as delivered.It was very clear that 2nd shipment was never attempted or there may be some technical issues with the app showing all items delivered.
I have been in constant touch with customer care executives to get my issue resolved but never got resolution.
I have not received - Ashirwad ata 5kg,
Ashirwad ghee -1 kg and fortune sugar - 1 kg.

Kindly help us either in getting refund delivery of these products .
 
Hello @Noopur

Thank you for reaching out. We noticed that you are facing the similar problem that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

TeamMember

Post in thread 'Reverse Pickup Completed but Return Cancelled – Order ID OD336206895394649100 – Immediate Intervention Required'

Hello @Tousif

We are outlining the first step to be taken before filing a case in the Consumer Forum.

Please follow the steps mentioned below. If you have already contacted the company via email or customer care and have not received any response, kindly share the relevant details with us so that we may guide you further.

Step 1:
We recommend that you first call the Flipkart customer care at "044-45614700" and register your complaint.


Step 2:
If our customer care team is unable to resolve...

If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
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