Snehamayee Nayak
New member
- Website Name
- Flipkart
- Loss Amount
- 307
- Ratings
Complaint Message
I am raising a complaint regarding the cancellation of my confirmed Flipkart order (Order ID: OD438510269421105100) without my consent.The seller cancelled my order citing an “unexpected issue,” even though I had not requested cancellation. I also explicitly informed Flipkart Support that I did not want the order cancelled, but I was told that the order had already been cancelled and could not be restored.
Due to the cancellation, I had to purchase the same items from the local market because I needed them. Therefore, I no longer require the products and do not want the order to be reinstated.
Although I understand that my ₹307 payment is being refunded, I would like Flipkart to explain why my confirmed order was cancelled without my authorisation and provide an appropriate resolution/compensation for the inconvenience and additional effort caused.
I have screenshots of the cancellation notification, refund information, and my conversation with Flipkart Support as evidence.
Please investigate this matter and provide me with a written response and appropriate resolution.