Online hotel booking

suganya srinivasan

suganya srinivasan

New member
Hotel Name
Hotel golden sand inn
Website Name
Ixigo
Customer Care Number
011-61224444
Loss Amount
5700
Ratings
1.00 star(s)
Opposite Party Address
Hotel golden sands inn..asalpha metro station,asalpha andheri East, Mumbai-400084
Hello we have booked a room for 3 nights via ixigo..but due to unhygienic room full of cockroaches,bed bugs and insects...we need to checkout the room within 1 night because I am traveling with 18 month old...when we asked for the 2 remaining night amount the company not giving the money back..
 

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Hello @suganya srinivasan

We have carefully reviewed all the details and documents you have submitted regarding your complaint against ixigo. Based on our thorough evaluation, we regret to inform you that the only viable option left is to file a case before the nearest District Consumer Disputes Redressal Forum.

We have already helped many client in filing their case in the Consumer Forum.

You can file the case through the online e-Jagriti portal: e-jagriti Platform: Ministry of Consumer Affairs, Food, and Public Distribution, Government of India

To initiate your complaint, the following documents need to be submitted:
  1. Index – A list of all enclosures/documents attached.
  2. Memo of Parties – Details of the complainant(s) and respondent(s).
  3. Affidavit – A sworn statement verifying the contents of the complaint.
  4. List of Events / Chronology – A timeline of key events related to the issue.
  5. Supporting Documents – Invoices, receipts, communication proofs, warranty cards, etc.
We can assist you by:
  • Drafting all the necessary documents (Index, Complaint, Affidavit, List of Events, etc.)
  • Uploading and filing the complaint on the Consumer Forum website on your behalf
  • Guiding you through the hearing process and next steps
If you would like to proceed, kindly confirm, and we will begin preparing your case files right away.

Thanks
 
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