Online fraud: NEPENTHE COFFEE AND CHOCOLATES PRIVATE LIMITED and DITCH THE GUILT

Mahima Agarwal

Mahima Agarwal

New member
Seller Name
DITCH THE GUILT
Company Name
NEPENTHE COFFEE AND CHOCOLATES PRIVATE LIMITED
Product Name
Nutella Sea Salt Protein Brownie • 14g Protein • Sugar Free High Protein • Low Net Carbs • 40g, Hazelnut Spread Protein Brownie • 13g Protein • Sugar Free High Protein • 40g, Biscoff Protein Brownie • 11g Protein • Sugar Free High Protein • 40g, Dubai Pista Kunafa • 16g Protein • Sugar Free High Protein • 40g, Blueberry Protein Brownie • 12g Protein • Sugar Free High Protein • 40g
Website Name
https://ditchtheguilt.fit/pages/contact
Customer Care Number
8419937459
Loss Amount
300
Ratings
1.00 star(s)
Opposite Party Address
Chocolate Factory - 401-405 Navyug Industrial Estate Tj Road Sewree - 400015.
I, Mahima Agarwal, placed an order with DITCH THE GUILT on 06/01/26 for 5 sugarfree chocolates (Order ID: 214339) and paid ₹300 via Gpay to NEPENTHE COFFEE AND CHOCOLATES PRIVATE LIMITED on the same day. Despite successful payment, the company failed to deliver the products and has neither resolved my grievance nor refunded the amount despite repeated follow-ups.
This amounts to deficiency in service and unfair trade practice, causing financial loss and mental harassment.
I request the Commission to direct the company to refund the paid amount and grant appropriate compensation.
 

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Mahima Agarwal said:
AND CHOCOLATES PRIVATE LIMITED on the same
Click to expand...
Same thing happened with me also, no cancel options listed on the opposite parties website, none of the customer care numbers work and the delivery doesn't seem to happen even after almost 10 days post placing the order. I have also lost Rs 300 which I paid via BHIM UPI app on 8th Feb at 9:28 AM. Very dissapointed to know that the company is still running its ads on various social media platforms and still the victims of this scam are increasing every day. Please look into this matter and do the needful.
 
Mahima Agarwal said:
AND CHOCOLATES PRIVATE LIMITED on the same
Click to expand...
Same thing happened with me also, no cancel options listed on the opposite parties website, none of the customer care numbers work and the delivery doesn't seem to happen even after almost 10 days post placing the order. I have also lost Rs 300 which I paid via BHIM UPI app on 8th Feb at 9:28 AM. Very dissapointed to know that the company is still running its ads on various social media platforms and still the victims of this scam are increasing every day. Please look into this matter and do the needful.
 
Hello @Mahima Agarwal

Please follow the below steps:

Step 1
If you have paid through UPI like paytm or googlepay, visit NPCI website and register your complaint.

National Payments Corporation of India (NPCI) - Enabling digital payments in India

National Payments Corporation of India is an Umbrella Organisation that facilitates services like UPI Payment, Bharat Bill Pay, RuPay Card, FASTag, NACH, UPI & Adhaar Based Digital Payments in India. Know More.
www.npci.org.in www.npci.org.in

Step 2
File an Online complaint with National Cyber Crime Reporting Portal: https://cybercrime.gov.in

Step 3
File a complaint with Payment Gateway Service Provide

If they receive too many complaint, they will instantly banned the website and the payment gateway.
 
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