Maharaja
New member
- Dealer Name
- Maharaja
- Company Name
- Oneplus
- Product Name
- Oneplus Buds 3
- Loss Amount
- 4999
- Ratings
- Opposite Party Address
- OnePlus
I had a serious issue with Oneolus regarding the unresolved battery drain issue with my OnePlus Buds 3, which I have been dealing with for nearly three months despite repeated visits, follow-ups, and escalations.
I initially visited a OnePlus Store in May regarding the battery drain issue. I was informed that there was no issue with the product and was asked to monitor it for another month. However, the issue continued, and I had to visit the store again.
Since the Mahadevapura service centre was closed, I was directed to the Koramangala service centre. I submitted my OnePlus Buds 3 there on 25th July. After repeated follow-ups, I was informed that the issue would be resolved by replacing the complete OnePlus Buds 3 unit.
I waited for several more days, only to receive a call from the Koramangala team around 8th August, informing me that their service centre was also about to close. I was asked to collect my product and submit it to an OPPO service centre instead. This information was provided to me only after my product had already been with them for around 10 days.
Despite this inconvenience, I cooperated and travelled approximately 30 km to collect my device and subsequently submitted it at the Lulu Mall service centre on 8th August. During my conversation with the escalation team, I was assured that the issue would be prioritised and resolved at the earliest, and the OPPO service centre team was also informed accordingly.
After waiting for an update, I escalated the matter again after four days. Since the service centre's phone was continuously switched off, I had no way of obtaining a proper status update. I was again assured that the concerned team would get back to me.
From 12th August until today, I have been repeatedly following up with the OnePlus WhatsApp support team. Every day, I am being given essentially the same response—that my issue has been prioritised and that the team will get back to me with an update.
I genuinely fail to understand why providing a basic update and resolving an already escalated service issue is taking this long. What is even more concerning is that I was subsequently informed that the job sheet has been closed, even though I personally submitted the product and still have the job sheet with me. I would like OnePlus to clarify how and why the job sheet was closed without resolving my issue or returning my product through a proper resolution process.
OnePlus has offered me a ₹1,000 gift voucher as compensation. While I appreciate the gesture, I do not consider this adequate given the circumstances. I have spent considerable time dealing with this issue, made multiple visits to OnePlus/OPPO service centres, travelled approximately 30 km specifically because of the service-centre changes, repeatedly followed up through calls and WhatsApp, and have been left frustrated for nearly three months without a proper resolution.
Immediately arrange a complete replacement of my OnePlus Buds 3 unit, as previously communicated by the service team.
Provide a clear and written status of my current service request and explain why the job sheet was marked as closed.
I have fully cooperated with OnePlus throughout this process and have already given more than sufficient time and opportunities for the matter to be resolved. I have also retained the relevant call recordings, WhatsApp conversations, service documents, and other communications as evidence of the repeated assurances and follow-ups. I can provide these if required.
I have already raised this matter through email as well, and it has now been four days without a satisfactory resolution or meaningful update.
This situation has now gone beyond what I consider reasonable customer service. I sincerely request OnePlus to treat this as a final escalation and resolve the matter amicably and immediately. And I also mentioned in escalation email stating the below
If the issue is not resolved satisfactorily within a reasonable timeframe, I will have no option but to raise a formal complaint with the National Consumer Helpline (NCH) and pursue the matter through the appropriate consumer grievance mechanism.
I hope OnePlus will take this final escalation seriously and provide a proper resolution without any further delay.
I initially visited a OnePlus Store in May regarding the battery drain issue. I was informed that there was no issue with the product and was asked to monitor it for another month. However, the issue continued, and I had to visit the store again.
Since the Mahadevapura service centre was closed, I was directed to the Koramangala service centre. I submitted my OnePlus Buds 3 there on 25th July. After repeated follow-ups, I was informed that the issue would be resolved by replacing the complete OnePlus Buds 3 unit.
I waited for several more days, only to receive a call from the Koramangala team around 8th August, informing me that their service centre was also about to close. I was asked to collect my product and submit it to an OPPO service centre instead. This information was provided to me only after my product had already been with them for around 10 days.
Despite this inconvenience, I cooperated and travelled approximately 30 km to collect my device and subsequently submitted it at the Lulu Mall service centre on 8th August. During my conversation with the escalation team, I was assured that the issue would be prioritised and resolved at the earliest, and the OPPO service centre team was also informed accordingly.
After waiting for an update, I escalated the matter again after four days. Since the service centre's phone was continuously switched off, I had no way of obtaining a proper status update. I was again assured that the concerned team would get back to me.
From 12th August until today, I have been repeatedly following up with the OnePlus WhatsApp support team. Every day, I am being given essentially the same response—that my issue has been prioritised and that the team will get back to me with an update.
I genuinely fail to understand why providing a basic update and resolving an already escalated service issue is taking this long. What is even more concerning is that I was subsequently informed that the job sheet has been closed, even though I personally submitted the product and still have the job sheet with me. I would like OnePlus to clarify how and why the job sheet was closed without resolving my issue or returning my product through a proper resolution process.
OnePlus has offered me a ₹1,000 gift voucher as compensation. While I appreciate the gesture, I do not consider this adequate given the circumstances. I have spent considerable time dealing with this issue, made multiple visits to OnePlus/OPPO service centres, travelled approximately 30 km specifically because of the service-centre changes, repeatedly followed up through calls and WhatsApp, and have been left frustrated for nearly three months without a proper resolution.
Immediately arrange a complete replacement of my OnePlus Buds 3 unit, as previously communicated by the service team.
Provide a clear and written status of my current service request and explain why the job sheet was marked as closed.
I have fully cooperated with OnePlus throughout this process and have already given more than sufficient time and opportunities for the matter to be resolved. I have also retained the relevant call recordings, WhatsApp conversations, service documents, and other communications as evidence of the repeated assurances and follow-ups. I can provide these if required.
I have already raised this matter through email as well, and it has now been four days without a satisfactory resolution or meaningful update.
This situation has now gone beyond what I consider reasonable customer service. I sincerely request OnePlus to treat this as a final escalation and resolve the matter amicably and immediately. And I also mentioned in escalation email stating the below
If the issue is not resolved satisfactorily within a reasonable timeframe, I will have no option but to raise a formal complaint with the National Consumer Helpline (NCH) and pursue the matter through the appropriate consumer grievance mechanism.
I hope OnePlus will take this final escalation seriously and provide a proper resolution without any further delay.
