Bike Ola not given proper service.

S

Sunil Agrawal

New member
Model
Ola S1
Dealer Name
OLA
Company Name
Ola India Pvt. Ltd.
Customer Care Number
08033113311
Loss Amount
46800
Ratings
1.00 star(s)
I had given my ola vehicle MH-18BY3399 for repair from June 1st. The customer care is giving false promises that the ola will be repaired within a week. But no improvement has given to me. Infact the customer care does not answer the query. I had asked to provide me the ola with repairs, but the executive give me that nothing will happen even you complain to respect authorities. I had even mailed 3 times but every time a mail comes written that the executive will contact you shortly.

I am a service provider in IT sector. Every day I have to pay 600 rupees for auto to reach the customer premises and pay the service to desired customer. Many times, due to non-availability of Auto I have to wait many wrong thing are told from customer to me.

Ola persons are not providing any help. They do not have engineers for repairing purpose.

In India can I get result for this cheating or such miss behavior.
 
Hello @Sunil Agrawal

We have carefully reviewed all the details you have submitted regarding your complaint against OLA Electric. Based on our thorough evaluation, we regret to inform you that the only viable option left is to file a case before the nearest District Consumer Disputes Redressal Forum.
You can file the case through the online e-Jagriti portal: e-jagriti Platform: Ministry of Consumer Affairs, Food, and Public Distribution, Government of India

To initiate your complaint, the following documents need to be submitted:
  1. Index – A list of all enclosures/documents attached.
  2. Memo of Parties – Details of the complainant(s) and respondent(s).
  3. Affidavit – A sworn statement verifying the contents of the complaint.
  4. List of Events / Chronology – A timeline of key events related to the issue.
  5. Supporting Documents – Invoices, receipts, communication proofs, warranty cards, etc.
We can assist you by:
  • Drafting all the necessary documents (Index, Complaint, Affidavit, List of Events, etc.)
  • Uploading and filing the complaint on the Consumer Forum website on your behalf
  • Guiding you through the hearing process and next steps
If you would like to proceed, kindly confirm, and we will begin preparing your case files right away.

Thanks
 
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