Gokul Kumaresan
New member
- Model
- Ola S1 X+ 4 kWh
- Dealer Name
- Ola Electric Mobility Limited
- Company Name
- Ola Electric Mobility Limited
- Customer Care Number
- 080-6896-4050
- Loss Amount
- 1150000
- Ratings
- Opposite Party Address
- Ola Electric Mobility Limited
Wing C, Prestige RMZ Startech,
Hosur Road, Municipal Ward No. 67,
Municipal No. 140, Industrial Layout,
Koramangala, Bengaluru – 560095,
Karnataka, India.
Corporate / registered office
Phone: +91 80 3544 0050
Email: companysecretary@olaelectric.com
Nature of Complaint: Battery replacement, delay in service, deficiency in service, financial loss of ₹15,000, and financial loss arising from an alleged scam by an unknown third party.
I hereby submit this complaint against Ola Electric Mobility Limited regarding the battery issue in my Ola S1 X+ 4 kWh electric scooter and the subsequent financial loss of ₹15,000 that I suffered in an alleged scam involving an unknown person.
I purchased the above-mentioned electric scooter with the expectation of receiving a reliable vehicle and proper after-sales service. However, I have been facing battery-related issues, and the matter has not been resolved satisfactorily despite approaching Ola Electric for assistance.
I contacted Ola Electric customer support and requested a resolution for the battery issue. During my efforts to obtain assistance, an unknown person allegedly misled me and fraudulently obtained ₹15,000 from me by representing that the payment was connected with resolving my vehicle-related issue. I have already registered a complaint with the Cyber Crime authorities regarding this ₹15,000 scam. I do not presently assert that Ola Electric or its employees directly committed or participated in the alleged fraud. The criminal investigation, identification of the person responsible, and recovery of the ₹15,000 amount fall within the jurisdiction of the Cyber Crime authorities.
Despite my efforts to obtain a proper response and timely replacement, the battery issue remains unresolved. The delay in addressing the problem and the inadequate or ineffective customer support have caused me considerable inconvenience, mental stress, and difficulty using my vehicle for daily transportation. These service-related concerns are separate from the alleged criminal conduct of the unknown person, although the circumstances in which I sought assistance and made the ₹15,000 payment occurred while I was attempting to resolve the vehicle-related issue.
The failure to provide timely and satisfactory service, subject to the applicable warranty terms and the facts of my case, raises concerns regarding deficiency in service and the denial of legitimate consumer rights. I respectfully request that Ola Electric’s handling of my service request, including its customer-support procedures, communications, and response to my complaint, be examined by the competent consumer authority. I further request that the authority take note of the alleged ₹15,000 scam and the related Cyber Crime complaint, without treating Ola Electric as directly liable for the criminal act unless such liability is established on the basis of evidence and applicable law.
I have made repeated efforts to resolve the battery issue through the company's customer support channels. However, the lack of an effective resolution has compelled me to seek assistance through the consumer grievance redressal mechanism.
Relief Sought
I respectfully request the appropriate consumer authority to direct Ola Electric Mobility Limited to:
Replace the defective battery with a new, suitable battery free of cost if the defect is covered under warranty.
Provide a written explanation for the delay, the action taken on my service request, and the customer-support procedures followed in relation to my complaint.
Award appropriate compensation for the inconvenience and mental agony caused by the unresolved service issue and, to the extent permissible under applicable consumer protection law and supported by the evidence, consider the documented financial loss of ₹15,000 connected with the alleged scam. This request is made without prejudice to the criminal investigation and without asserting direct criminal liability against Ola Electric for the acts of the unknown person.
Reimburse any reasonable expenses incurred by me in pursuing the complaint.
Provide any other relief that the competent authority considers just and appropriate under applicable consumer protection law.
I am prepared to provide the purchase invoice, warranty details, service request numbers, customer support communications, details of the Cyber Crime complaint, proof of the ₹15,000 payment, photographs, and other relevant documents in support of my complaint.
I request that the service-related issues be investigated and resolved promptly, that the alleged ₹15,000 scam be dealt with by the Cyber Crime authorities in accordance with law, and that appropriate action be taken to protect my rights as a consumer.
Place: [Your City]
I hereby submit this complaint against Ola Electric Mobility Limited regarding the battery issue in my Ola S1 X+ 4 kWh electric scooter and the subsequent financial loss of ₹15,000 that I suffered in an alleged scam involving an unknown person.
I purchased the above-mentioned electric scooter with the expectation of receiving a reliable vehicle and proper after-sales service. However, I have been facing battery-related issues, and the matter has not been resolved satisfactorily despite approaching Ola Electric for assistance.
I contacted Ola Electric customer support and requested a resolution for the battery issue. During my efforts to obtain assistance, an unknown person allegedly misled me and fraudulently obtained ₹15,000 from me by representing that the payment was connected with resolving my vehicle-related issue. I have already registered a complaint with the Cyber Crime authorities regarding this ₹15,000 scam. I do not presently assert that Ola Electric or its employees directly committed or participated in the alleged fraud. The criminal investigation, identification of the person responsible, and recovery of the ₹15,000 amount fall within the jurisdiction of the Cyber Crime authorities.
Despite my efforts to obtain a proper response and timely replacement, the battery issue remains unresolved. The delay in addressing the problem and the inadequate or ineffective customer support have caused me considerable inconvenience, mental stress, and difficulty using my vehicle for daily transportation. These service-related concerns are separate from the alleged criminal conduct of the unknown person, although the circumstances in which I sought assistance and made the ₹15,000 payment occurred while I was attempting to resolve the vehicle-related issue.
The failure to provide timely and satisfactory service, subject to the applicable warranty terms and the facts of my case, raises concerns regarding deficiency in service and the denial of legitimate consumer rights. I respectfully request that Ola Electric’s handling of my service request, including its customer-support procedures, communications, and response to my complaint, be examined by the competent consumer authority. I further request that the authority take note of the alleged ₹15,000 scam and the related Cyber Crime complaint, without treating Ola Electric as directly liable for the criminal act unless such liability is established on the basis of evidence and applicable law.
I have made repeated efforts to resolve the battery issue through the company's customer support channels. However, the lack of an effective resolution has compelled me to seek assistance through the consumer grievance redressal mechanism.
Relief Sought
I respectfully request the appropriate consumer authority to direct Ola Electric Mobility Limited to:
Replace the defective battery with a new, suitable battery free of cost if the defect is covered under warranty.
Provide a written explanation for the delay, the action taken on my service request, and the customer-support procedures followed in relation to my complaint.
Award appropriate compensation for the inconvenience and mental agony caused by the unresolved service issue and, to the extent permissible under applicable consumer protection law and supported by the evidence, consider the documented financial loss of ₹15,000 connected with the alleged scam. This request is made without prejudice to the criminal investigation and without asserting direct criminal liability against Ola Electric for the acts of the unknown person.
Reimburse any reasonable expenses incurred by me in pursuing the complaint.
Provide any other relief that the competent authority considers just and appropriate under applicable consumer protection law.
I am prepared to provide the purchase invoice, warranty details, service request numbers, customer support communications, details of the Cyber Crime complaint, proof of the ₹15,000 payment, photographs, and other relevant documents in support of my complaint.
I request that the service-related issues be investigated and resolved promptly, that the alleged ₹15,000 scam be dealt with by the Cyber Crime authorities in accordance with law, and that appropriate action be taken to protect my rights as a consumer.
Place: [Your City]