Sooraj sr
New member
- Model
- Ola s1 pro+ 3rd Gen
- Dealer Name
- Ola Electric
- Company Name
- Ola Electric
- Customer Care Number
- 08033113311
- Loss Amount
- 189805
- Ratings
- Opposite Party Address
- Ola Electric Technologies Private Limited / Ola Electric Mobility Private Limited, Regd. Office: Regent Insignia, #414, 3rd Floor, 4th Block,17th Main, 100 Ft Road, Koramangala, Bangalore, Karnataka – 560034
Subject: Complaint Against Ola Electric for Supplying Defective Scooter, False Performance Claims, Deficiency in Service, and unresponsive customer service.
Respected Sir/Madam,
I am filing this complaint against Ola Electric regarding the defective performance of my Ola S1 Pro+ 3rd Gen (4kW) electric scooter, poor after-sales service, false mileage claims, and the company’s failure to properly address my grievances, causing severe inconvenience, financial loss, and mental agony.
Purchase Details:
- Model: Ola S1 Pro+ 3rd Generation (4kW)
- Dealer Name: Ola Electric Technologies Private Limited / Ola Electric Mobility Private Limited,
- Date of Purchase: May13, 2025
- Purchase Amount: INR 1,89,805/-
- Customer Care Number Provided: 080-33113311
The scooter was purchased based on the company’s advertisements and promotional claims stating that the vehicle could deliver a range of up to 242 km (IDC) on a full charge. However, from the very first day of purchase, the scooter has failed to perform as promised.
Issues Faced:
1. Breakdown incidents
On May 1, 2026, after travelling approximately 5 km, the scooter suddenly broke down around 7:30AM, leaving me stranded on the road. On the main highway near chakka bridge, the scooter suddenly stopped and luckily the vehicle behind didn’t hit me. I was in lot of trauma because of this. I immediately attempted to contact the company’s customer care number, but the number was either invalid or unreachable. Then I raised the emergency complaint through OLA electric app. I have paid extra amount for OLA Care + which includes RSA free of cost with unlimited km towing. After around 9:30 AM they called me and provided temporary troubleshooting assistance over the phone, and it was not working after 2 hours of emergency reporting. They registered the RSA and told me they cant book the slot on the service centre near me that is in ulloor but only can be booked for the service centre in Attingal that is 50+ km away and I need to pay extra amount for towing. Even though I have Ola care plus which mentioned unlimited km they made me pay 600 Rs extra for towing. This incident clearly reflects the lack of reliable emergency support and poor customer service provided by the company and the looting of the company. From that day till Today( May 19, 2026) my vehicle is in unsafe location near the road. Natural calamities are affecting my scooter and many times I called customer service number and every time they told like they have escalated the issue with the concerned team and the team will call me and do the necessary actions. Even after multiple follow ups till today (19th May 2026) the towing didn’t happen. I am in a very mental stress due to this.
Also this vehicle got break down on Oct2025 and the service centre took more than two months to return my vehicle. So this is not the first time I am facing this issue.
Also my Ola electric app is showing under service from Dec 2025. Multiple times I called customer service, went to service centre and send multiple emails but there is no solution till now. So I am not able to fully use the mobile app to understand the basic features battery level and all.
2. False Mileage Claims and Poor Performance
The company advertised a riding range of 242 km (IDC). However, even under normal and optimal riding conditions, the scooter consistently delivers less than 160 km on a full charge. This is a major deviation from the promised specifications and amounts to misleading advertisement and misrepresentation of the product. Many features including Hillhold assist, auto lock and unlock, reverse will not work most of the times.
3. Negligence and Non-Responsive Customer Support
From May 1, 2026 onwards, I called more than 10 times to Ola Electric customer support regarding the breakdown. Despite repeated complaints, I did not receive any meaningful response or proper resolution from the company. Such negligence and lack of communication demonstrate complete disregard towards customer grievances and warranty obligations.
4. Repeated Service Visits Without Resolution
Between Oct, 2025 and Dec, 2025, I visited the Ola Electric service centre multiple times seeking repair and resolution of the app issue and performance issues. However, even after repeated servicing attempts, the issues remain unresolved.
The service technicians themselves admitted that they were unable to rectify the defects and even suggested that I approach the Consumer Court for further action. This clearly establishes the company’s inability and unwillingness to provide proper service or rectify the defects in the vehicle.
Due to the defective scooter and the irresponsible conduct of Ola Electric, I have suffered:
- Financial loss due to repeated travel and transportation expenses
- Loss arising from natural calamities
- Mental stress and inconvenience
- Loss of confidence in the reliability and safety of the vehicle
The actions of the company amount to:
- Deficiency in service
- Unfair trade practice
- Misleading advertisement
- Violation of consumer rights under the Consumer Protection Act, 2019
Relief Sought:
I respectfully request the Hon’ble Authority to direct Ola Electric to:
1. Refund the full purchase amount of INR 1,89,805/-
2. Compensate me for the financial loss, transportation expenses, mental agony, and inconvenience caused by the defective vehicle and deficient service.
3. Reimburse litigation costs and any other compensation deemed appropriate by the Hon’ble Authority.
I hereby declare that the facts stated above are true and correct to the best of my knowledge and belief.
Thank you for your kind consideration.
Yours faithfully,
Sooraj S R
Respected Sir/Madam,
I am filing this complaint against Ola Electric regarding the defective performance of my Ola S1 Pro+ 3rd Gen (4kW) electric scooter, poor after-sales service, false mileage claims, and the company’s failure to properly address my grievances, causing severe inconvenience, financial loss, and mental agony.
Purchase Details:
- Model: Ola S1 Pro+ 3rd Generation (4kW)
- Dealer Name: Ola Electric Technologies Private Limited / Ola Electric Mobility Private Limited,
- Date of Purchase: May13, 2025
- Purchase Amount: INR 1,89,805/-
- Customer Care Number Provided: 080-33113311
The scooter was purchased based on the company’s advertisements and promotional claims stating that the vehicle could deliver a range of up to 242 km (IDC) on a full charge. However, from the very first day of purchase, the scooter has failed to perform as promised.
Issues Faced:
1. Breakdown incidents
On May 1, 2026, after travelling approximately 5 km, the scooter suddenly broke down around 7:30AM, leaving me stranded on the road. On the main highway near chakka bridge, the scooter suddenly stopped and luckily the vehicle behind didn’t hit me. I was in lot of trauma because of this. I immediately attempted to contact the company’s customer care number, but the number was either invalid or unreachable. Then I raised the emergency complaint through OLA electric app. I have paid extra amount for OLA Care + which includes RSA free of cost with unlimited km towing. After around 9:30 AM they called me and provided temporary troubleshooting assistance over the phone, and it was not working after 2 hours of emergency reporting. They registered the RSA and told me they cant book the slot on the service centre near me that is in ulloor but only can be booked for the service centre in Attingal that is 50+ km away and I need to pay extra amount for towing. Even though I have Ola care plus which mentioned unlimited km they made me pay 600 Rs extra for towing. This incident clearly reflects the lack of reliable emergency support and poor customer service provided by the company and the looting of the company. From that day till Today( May 19, 2026) my vehicle is in unsafe location near the road. Natural calamities are affecting my scooter and many times I called customer service number and every time they told like they have escalated the issue with the concerned team and the team will call me and do the necessary actions. Even after multiple follow ups till today (19th May 2026) the towing didn’t happen. I am in a very mental stress due to this.
Also this vehicle got break down on Oct2025 and the service centre took more than two months to return my vehicle. So this is not the first time I am facing this issue.
Also my Ola electric app is showing under service from Dec 2025. Multiple times I called customer service, went to service centre and send multiple emails but there is no solution till now. So I am not able to fully use the mobile app to understand the basic features battery level and all.
2. False Mileage Claims and Poor Performance
The company advertised a riding range of 242 km (IDC). However, even under normal and optimal riding conditions, the scooter consistently delivers less than 160 km on a full charge. This is a major deviation from the promised specifications and amounts to misleading advertisement and misrepresentation of the product. Many features including Hillhold assist, auto lock and unlock, reverse will not work most of the times.
3. Negligence and Non-Responsive Customer Support
From May 1, 2026 onwards, I called more than 10 times to Ola Electric customer support regarding the breakdown. Despite repeated complaints, I did not receive any meaningful response or proper resolution from the company. Such negligence and lack of communication demonstrate complete disregard towards customer grievances and warranty obligations.
4. Repeated Service Visits Without Resolution
Between Oct, 2025 and Dec, 2025, I visited the Ola Electric service centre multiple times seeking repair and resolution of the app issue and performance issues. However, even after repeated servicing attempts, the issues remain unresolved.
The service technicians themselves admitted that they were unable to rectify the defects and even suggested that I approach the Consumer Court for further action. This clearly establishes the company’s inability and unwillingness to provide proper service or rectify the defects in the vehicle.
Due to the defective scooter and the irresponsible conduct of Ola Electric, I have suffered:
- Financial loss due to repeated travel and transportation expenses
- Loss arising from natural calamities
- Mental stress and inconvenience
- Loss of confidence in the reliability and safety of the vehicle
The actions of the company amount to:
- Deficiency in service
- Unfair trade practice
- Misleading advertisement
- Violation of consumer rights under the Consumer Protection Act, 2019
Relief Sought:
I respectfully request the Hon’ble Authority to direct Ola Electric to:
1. Refund the full purchase amount of INR 1,89,805/-
2. Compensate me for the financial loss, transportation expenses, mental agony, and inconvenience caused by the defective vehicle and deficient service.
3. Reimburse litigation costs and any other compensation deemed appropriate by the Hon’ble Authority.
I hereby declare that the facts stated above are true and correct to the best of my knowledge and belief.
Thank you for your kind consideration.
Yours faithfully,
Sooraj S R
