azhars2312
New member
- Model
- Ola s1 pro
- Dealer Name
- Ola electric
- Company Name
- Ola electric
- Customer Care Number
- 08033113311
- Loss Amount
- 120000
- Ratings
- Opposite Party Address
- Ola Electric's headquarters are located at the Ola Campus, Wing C, Prestige RMZ Startech, Hosur Road, Koramangala, Bengaluru, Karnataka, India 560095
I am the owner of an Ola Electric S1 Pro scooter, which I had pre-booked in 2021 and received delivery of in April 2022. The scooter has developed a charging issue and is currently non-functional. I have registered multiple service requests with Ola Electric, but have faced persistent delays and poor service throughout the process.
Initially, despite a service center being located just 2 km from my residence, I was assigned a service center in another city. After repeated complaints, I was finally given an appointment at the nearby service center. I personally towed my scooter to the center, where it was accepted and inspected. The staff identified a BMS (Battery Management System) issue and informed me that a warranty video would be required for repairs. I submitted my scooter on September 20, 2025, and was assured that the issue would be resolved within 7–8 days.
However, after the promised period, I found the service center closed due to staff shortages or internal issues. The center remained shut until after Diwali, reopening only on October 24, 2025. During this time, I made regular visits to check on the status of my scooter, but there was no progress. Even after the center reopened, the service managers (Yuvraj/Siddhesh) informed me that the repair would take an additional month. Despite my repeated visits, no meaningful action was taken, and the warranty video was never recorded.
For the past two weeks, the service center has again been shut down. My scooter is currently locked inside a warehouse, with Ola Electric having hired bouncers as security. I have had no access to my vehicle, and there has been no communication regarding the repair or return of my scooter. It has now been over two months since my scooter was handed over for service, with no resolution in sight.
This prolonged delay, lack of transparency, and poor handling of my scooter have caused significant inconvenience and financial loss. I am deeply dissatisfied with the manner in which Ola Electric has treated its customers and handled my case. I request the consumer court to intervene and direct Ola Electric to either repair my scooter immediately or provide a full or partial refund of the amount paid, along with compensation for the inconvenience caused.
Initially, despite a service center being located just 2 km from my residence, I was assigned a service center in another city. After repeated complaints, I was finally given an appointment at the nearby service center. I personally towed my scooter to the center, where it was accepted and inspected. The staff identified a BMS (Battery Management System) issue and informed me that a warranty video would be required for repairs. I submitted my scooter on September 20, 2025, and was assured that the issue would be resolved within 7–8 days.
However, after the promised period, I found the service center closed due to staff shortages or internal issues. The center remained shut until after Diwali, reopening only on October 24, 2025. During this time, I made regular visits to check on the status of my scooter, but there was no progress. Even after the center reopened, the service managers (Yuvraj/Siddhesh) informed me that the repair would take an additional month. Despite my repeated visits, no meaningful action was taken, and the warranty video was never recorded.
For the past two weeks, the service center has again been shut down. My scooter is currently locked inside a warehouse, with Ola Electric having hired bouncers as security. I have had no access to my vehicle, and there has been no communication regarding the repair or return of my scooter. It has now been over two months since my scooter was handed over for service, with no resolution in sight.
This prolonged delay, lack of transparency, and poor handling of my scooter have caused significant inconvenience and financial loss. I am deeply dissatisfied with the manner in which Ola Electric has treated its customers and handled my case. I request the consumer court to intervene and direct Ola Electric to either repair my scooter immediately or provide a full or partial refund of the amount paid, along with compensation for the inconvenience caused.