Visakh V S
New member
- Model
- Ola S1 Pro Gen 1
- Dealer Name
- OLA Service Center Pappanamcode
- Company Name
- OLA Electric
- Customer Care Number
- 8068964000
- Loss Amount
- 0
- Ratings
- Opposite Party Address
- Ola Electric Store, 52/758, Cheran Building, Cape Road, Neeramankara, Pappanamcode, Thiruvananthapuram, Kerala 695018
I am writing to register a formal complaint regarding the unacceptable service negligence concerning my Ola S1 Pro Gen 1, which has been in OLA Service Center custody since March 5 under Ticket #11808152.
Despite holding my vehicle for over 80 days, service center has provided zero communication, and my repeated service calls have been completely ignored. To make matters worse, due to OLA staff's sheer negligence, my vehicle was parked illegally on public roads while in their custody. This resulted in an Motor Vehicles Department (MVD) fine of Rs. 500, which I was forced to pay under duress.
I am appalled by this absolute lack of accountability. I hereby request:
1. An immediate, definitive status update and an unconditional delivery timeline for my vehicle.
2. A full reimbursement of the Rs. 500 penalty incurred solely due to OLA staff’s misconduct (receipt attached).
Despite holding my vehicle for over 80 days, service center has provided zero communication, and my repeated service calls have been completely ignored. To make matters worse, due to OLA staff's sheer negligence, my vehicle was parked illegally on public roads while in their custody. This resulted in an Motor Vehicles Department (MVD) fine of Rs. 500, which I was forced to pay under duress.
I am appalled by this absolute lack of accountability. I hereby request:
1. An immediate, definitive status update and an unconditional delivery timeline for my vehicle.
2. A full reimbursement of the Rs. 500 penalty incurred solely due to OLA staff’s misconduct (receipt attached).