virenkhatri77
New member
- Model
- Ola S1 Pro
- Dealer Name
- OLA Electric Store
- Company Name
- Ola Electric Mobility Limited
- Customer Care Number
- 08033113311
- Loss Amount
- 500000
- Ratings
- Opposite Party Address
- Regent Insignia, #414, 3rd Floor, 4th Block, 17th Main, 100 Feet Road, Koramangala, Bengaluru, Karnataka - 560034, India
To,
The Hon’ble Consumer Disputes Redressal Commission
Subject: Complaint against Ola Electric for non-receipt of charger refund and mental harassment
---
Respected Sir/Madam,
I, Viren kishorkumar khatri, currently residing at Deesa, Gujarat, wish to file this complaint against Ola Electric regarding the non-receipt of my charger refund amount despite repeated follow-ups.
---
1. Facts of the Case:
- I had purchased an Ola Electric scooter from:
5/6, Tonk Road, Opposite Sitabari, Kalyan Nagar, Jaipur, Rajasthan – 302029
- At the time of purchase, I was residing in Jaipur, Rajasthan.
- Currently, I am residing in Deesa, Gujarat.
- I became eligible for a charger refund of ₹15,000.
- The company informed me that the refund was processed on 30 October 2023, with the following reference number:
tx-811085213301023-CB66
- However, till date, the refund amount has not been credited to my bank account.
- I have made more than 10 complaints via calls and emails to the company.
- Every time, I receive the same response:
“Your refund amount has been successfully processed…”
- Despite this, no actual credit has been received, nor has any proper resolution been provided.
---
2. Deficiency in Service & Unfair Trade Practice:
The conduct of Ola Electric amounts to:
- Clear deficiency in service
- Negligence in addressing customer grievance
- Unfair trade practice by falsely claiming refund completion
- Causing unnecessary mental harassment and financial loss
---
3. Impact on Me:
- Financial loss of ₹15,000
- Mental stress and harassment for more than 1.5 years
- Continuous follow-ups with no resolution
- Loss of time, effort, and trust
---
4. Relief Sought:
I respectfully request this Hon’ble Commission to:
1. Direct Ola Electric to immediately credit ₹15,000 to my bank account.
2. Award compensation of ₹75,000 for:
- Mental harassment
- Deficiency in service
- Long delay and negligence
3. Direct payment of interest @12% per annum on ₹15,000 from 30 October 2023 till actual realization.
4. Grant litigation costs of ₹10,000.
5. Pass any other order deemed fit in the interest of justice.
---
5. Jurisdiction:
This Hon’ble Commission has jurisdiction as:
- The purchase was made in Jaipur, Rajasthan, and
- The complainant currently resides in Deesa, Gujarat
---
6. Declaration:
I declare that the facts stated above are true and correct to the best of my knowledge and belief.
---
Date: [02/04/2026]
Place: Deesa, Gujarat
Complainant:
[Viren kishorkumar khatri]
[9428867664]
The Hon’ble Consumer Disputes Redressal Commission
Subject: Complaint against Ola Electric for non-receipt of charger refund and mental harassment
---
Respected Sir/Madam,
I, Viren kishorkumar khatri, currently residing at Deesa, Gujarat, wish to file this complaint against Ola Electric regarding the non-receipt of my charger refund amount despite repeated follow-ups.
---
1. Facts of the Case:
- I had purchased an Ola Electric scooter from:
5/6, Tonk Road, Opposite Sitabari, Kalyan Nagar, Jaipur, Rajasthan – 302029
- At the time of purchase, I was residing in Jaipur, Rajasthan.
- Currently, I am residing in Deesa, Gujarat.
- I became eligible for a charger refund of ₹15,000.
- The company informed me that the refund was processed on 30 October 2023, with the following reference number:
tx-811085213301023-CB66
- However, till date, the refund amount has not been credited to my bank account.
- I have made more than 10 complaints via calls and emails to the company.
- Every time, I receive the same response:
“Your refund amount has been successfully processed…”
- Despite this, no actual credit has been received, nor has any proper resolution been provided.
---
2. Deficiency in Service & Unfair Trade Practice:
The conduct of Ola Electric amounts to:
- Clear deficiency in service
- Negligence in addressing customer grievance
- Unfair trade practice by falsely claiming refund completion
- Causing unnecessary mental harassment and financial loss
---
3. Impact on Me:
- Financial loss of ₹15,000
- Mental stress and harassment for more than 1.5 years
- Continuous follow-ups with no resolution
- Loss of time, effort, and trust
---
4. Relief Sought:
I respectfully request this Hon’ble Commission to:
1. Direct Ola Electric to immediately credit ₹15,000 to my bank account.
2. Award compensation of ₹75,000 for:
- Mental harassment
- Deficiency in service
- Long delay and negligence
3. Direct payment of interest @12% per annum on ₹15,000 from 30 October 2023 till actual realization.
4. Grant litigation costs of ₹10,000.
5. Pass any other order deemed fit in the interest of justice.
---
5. Jurisdiction:
This Hon’ble Commission has jurisdiction as:
- The purchase was made in Jaipur, Rajasthan, and
- The complainant currently resides in Deesa, Gujarat
---
6. Declaration:
I declare that the facts stated above are true and correct to the best of my knowledge and belief.
---
Date: [02/04/2026]
Place: Deesa, Gujarat
Complainant:
[Viren kishorkumar khatri]
[9428867664]