Other Vehicle OLA ELECTRIC 2 WHEEL S1X PLUS - Complaint Against Ola Electric Mobility Limited

K

KISHAN PATEL

New member
Model
OLA S 1 X PLUS
Dealer Name
Ola Electric Mobility Limited
Company Name
Ola Electric Mobility Limited
Loss Amount
120000
Ratings
1.00 star(s)
Subject: Formal Complaint – Harassment, Negligence & Mental Suffering due to Non-Service of OLA S1X+
To,
The Consumer Complaint India
Dear Sir/Madam,
I am lodging this complaint against OLA regarding my OLA S1X+ (2024 Model), as I have been continuously tortured and suffered due to negligence and denial of after-sales service by your authorized service team.
Complaint Timeline & Issues:
  • My vehicle broke down on 20 July 2025.
  • Despite booking a service appointment on 25 July 2025, service started only on 31 July 2025, after transferring my vehicle twice at my own expense.
  • I received my vehicle after almost 1 month delay on 26 August 2025.
  • Shockingly, the vehicle broke down again on 13 September 2025, within just 18 days.
  • Since 14 September 2025, I have been repeatedly trying to book a service appointment, but every time my tickets are closed without any service or information.
  • When I approached the service station directly, they refused to accept my vehicle without an appointment.
  • Calls to the service centre mostly go unanswered. Even when attended, they only give false assurances without action.
Harassment & Suffering Caused:
Due to this repeated negligence and lack of accountability, I have been mentally harassed, financially burdened, and physically troubled:
  • As an employee, I depend on my scooter for daily commute to work.
  • For over a month, I have been forced to travel by auto-rickshaw, take lifts, and spend extra money on transport.
  • This has caused me severe inconvenience, harassment, and unnecessary suffering, which no customer should face after purchasing a new vehicle.
My Demands:
I hereby demand urgent action and resolution from OLA:
  1. Immediate service and repair of my vehicle at no extra cost, OR
  2. A temporary replacement vehicle until repairs are completed, OR
  3. Replacement of my defective vehicle, if issues continue.
If this complaint is not resolved immediately, I will be left with no option but to escalate this matter to:
  • Consumer Disputes Redressal Commission (Consumer Court)
  • Ministry of Consumer Affairs (Govt. of India)
  • Legal proceedings for harassment, deficiency in service, and mental agony.
Attachments:
  1. Screenshots of service booking and closure without action
  2. Service repair receiving confirmation
  3. Call history & call recording with OLA Support
  4. Invoice copy
  5. This complaint letter
This is a serious matter of harassment and service deficiency. I expect your urgent intervention immediately of receiving this complaint.
Regards,
Kishan Patel

Attachment –
Call History –
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Application ticket
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Additionally they have mention that they have provide hyper service within 1 days or temporary vehicle during service – ref screen shot –
Vehicle breakdown photos during driving –
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Important Notice:
We would like to clarify that this website is not affiliated with any government authority. It is an open public platform managed by a private law firm with the aim of assisting consumers with legal guidance and support.

If you are looking to file a formal complaint or case against OLA Electric, we can help you understand the process and guide you in filing a case with the appropriate Consumer Forum.

You can also check the previous reply.

TeamMember

Post in thread 'Severe Negligence & Fraudulent Claims by Ola Electric – Mental Harassment & Unresolved RepairI am Fardeen from Anantapur, Andhra Pradesh. I am filing'

Hello @FardeenAkthar

I'm sorry to hear about the distressing experience you've had with Ola Electric. Your situation, involving unresolved repairs and mental harassment, reflects a broader pattern of consumer grievances against the company.

Step-by-Step Guide to Ola Electric Consumer Complaint Filing​

📝 Summary of Your Complaint​

  • Location: Anantapur, Andhra Pradesh
  • Issue: Unresolved repairs and mental harassment by Ola Electric
  • Actions Taken: Multiple complaints lodged without satisfactory resolution.

⚖️ Legal...​


Please feel free to provide details of your issue, and our team will get in touch with you to assist further.

Best regards,
Thanks
 
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