Not responding to requests for past one month

J

Jackson Joseph Jeyakumar

New member
Dealer Name
The Professional Couriers
Company Name
The Professional Couriers
Customer Care Number
98429 77377
Loss Amount
15000
Ratings
1.00 star(s)
Opposite Party Address
10, AR Complex, Vayalur Rd, Srinivasa Nagar North, Tiruchirappalli, Tamil Nadu 620017
I have packed a parcel to punjab one month back. I tracked the order and it said the parcel has been received to the received to the receiver to whom I have sent. Later I asked about the receiver whether the parcel reached you are not , he said he had not received any parcel and even he asked nearby households where they also said the same. I asked the courier partners from Nov 6th till today but they are not responding well and i didn’t even get the DRS form of received parcel. I also mentioned the wrong address on tracking but did not get any response. Please help me with this situation !!
 
Hello @Jackson Joseph Jeyakumar

We recommend that you first send an email to the customer care department of the The Professional Couriers (ho@tpcglobe.com), clearly outlining your concerns and requesting to deliver the items.

This step not only gives a chance to the The Professional Couriers to address the issue but also helps strengthen your case if you decide to file a complaint with the Consumer Forum later.

Please wait for a reasonable time for their response. If they do not respond or fail to resolve the matter satisfactorily, feel free to reach out to us again. When you do, kindly include a copy of your email to them and any response (if received), so we can guide you on the next steps.

Best regards,
Thanks
 
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