NOT DELIVING THE PRODIUCT - Order ID: 407-9412174-3967566, Tracking ID: 370604573225 and Refund not initiated

[ANIL NALLURI]

Seller Name

CLICKTECH RETAIL PRIVATE

Company Name

AMAZON .IN

Product Name

ASUS TUF F16, 14th Gen,Intel Core i7 14650HX,RTX 5060-8GB,16GB,1TB,FHD+,16",165Hz,90WHrs,Windows 11,M365 Basic (1Year)*,Office 2024,Jaeger Gray,2.2 Kg, FX608JMR-RV049WS, Gaming Laptop

Website Name

https://www.amazon.in/ASUS-Smartchoice-14650HX-5060-8GB-FX608JMR-RV049WS/dp/B0F9X5DSBS/ref=asc_df_B0F9X5DSBS?mcid=8bb7462536a33f7194c34a7c6acfda75&tag=googleshopdes-21&linkCode=df0&hvadid=709855510254&hvpos=&hvnetw=g&hvrand=5778683687922475176&hvpone=&hvptwo=&hvqmt=&hvdev=c&hvdvcmdl=&hvlocint=&hvlocphy=9062039&hvtargid=pla-2425332162420&psc=1&hvocijid=5778683687922475176-B0F9X5DSBS-&hvexpln=0&gad_source=1

Customer Care Number

1800-1200-1571

Loss Amount

149000

Ratings

1.00 star(s)

Opposite Party Address

Sold By :
Clicktech Retail Private Limited
*
Building 2 ( Wh 2), Plot no. 12/P2 (IT Sector),
Hitech, Defence and Aerospace Park, Devanahalli
Bengaluru, Karnataka, 562149
IN
PAN No: AAJCC9783E
GST Registration No: 29AAJCC9783E1Z3

Key concerns:

• Product delivery has been repeatedly rescheduled without proper tracking information provided.
• Refund initiation has not been completed despite the product not being delivered.
• Customer service agents have given false assurances and misleading offers.-please find the attachment .Please find the Attachments
• EX: Replacement products are not available, and communication has been inconsistent.

This situation reflects a breach of trust and poor customer service. I request immediate action to either deliver the product promptly with valid tracking details or initiate a full refund without further delay.

I will be submitting this complaint against Amazon regarding Order ID: 407-9412174-3967566 (Tracking ID: 370604573225) in Consumer Court for False Assurances .