Not delivering parcel

C

chanchal

New member
Dealer Name
DTDC courier service , kotputli
Company Name
Dtdc courier service
Customer Care Number
9606911811
Loss Amount
950
Ratings
5.00 star(s)
Opposite Party Address
Redg.office no.- 3, victoria road, Bengaluru - 56047
I personally placed an order for Arcel Rewari on February 13th, which was delivered on February 18th. To date, the parcel has neither been received nor returned.

When I call customer care, they promise a reply within 24 hours, but I never hear back.

I've made numerous emails and phone calls, but nothing is happenScreenshot_2026-02-23-12-31-56-63_a7a07ee0322735bc58c081b5473188ed.jpgScreenshot_2026-02-26-11-26-18-99_e307a3f9df9f380ebaf106e1dc980bb6.jpging.
 
Hello @chanchal

chanchal said:
When I call customer care, they promise a reply within 24 hours, but I never hear back.
Click to expand...

As you have already contacted the customer care and not received any call back from the DTDC Company, please follow the below steps.

Step: 1
You can also send your feedback via registered post at DTDC Head Office

DTDC EXPRESS LIMITED
DTDC House, No.3, Victoria Road,
Bangalore – 560 047


View Sample Notice: Notice to CMD of the Company

This step not only gives the DTDC a chance to refund but also helps strengthen your case if you decide to file a complaint with the Consumer Forum later.

Please wait for a reasonable time for their response. If they do not respond or fail to resolve the matter satisfactorily, feel free to reach out to us again. When you do, kindly include a copy of your email to them and any response (if received), so we can guide you on the next steps.

Best regards,
Thanks
 
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