None-refund of Security deposit by PG Owner

nikhilprince

New member
Hotel Name
house no 818P sector 47 gurugram (zenden stayz, long stayz, platinum stayz)
Website Name
https://www.justdial.com/Gurgaon/Zenden-Stayz/011PXX11-XX11-250924024121-B1X2_BZDET
Customer Care Number
9210166666
Loss Amount
13000
Ratings
2.00 star(s)
Opposite Party Address
House no: 818P Netaji subhash marg, sector 47 gurugram Near cityfurnish building
Tenant Details

  • Name: Nikhil Kumar Prince
  • Phone: 6203797457
Property Details
  • Address: House No. 818P, Sector 47, Gurugram
  • PG Name: Zenden Stayz (name changed multiple times)
  • PG Owner: Lokesh (Phone: 9210166666)
  • PG Manager: Nitin (Phone: 9958457600)
Timeline & Issues

  • I moved into the property on 1 February 2025.
  • At the time of joining, I submitted a security deposit of ₹13,000 via the RENTok app.
  • The PG management forced me to serve a two-month notice period, despite the policy being only one month. They claimed this was due to a “glitch” in the app.
  • I served my notice from 1 November to 31 December 2025 and vacated the property on 1 January 2026.
  • Upon vacating, I requested my security deposit refund. Initially, I was told it would be refunded within 15 days, then later within 15 working days.
  • Even after more than a month, the refund has not been processed.
  • The management now claims that the “owner has changed” and refuses to refund my deposit. However, the owner remains the same; only the manager has changed. The person I consulted at the time of joining is still the same individual managing the property.
  • I have evidence that another tenant, who joined in the same month as me, has already received their security deposit refund.
Complaint Summary The PG management has:
  • Misrepresented the notice period policy.
  • Delayed and denied my rightful security deposit refund.
  • Provided false information about ownership changes without informing tenants.
I request immediate action to ensure the refund of my ₹13,000 security deposit.
 

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