shivajit8228shit
New member
- Company Name
- DOMINOS
- Product Name
- Indi chicken tikka pizza
- Loss Amount
- 429.45
- Ratings
I am filing a consumer complaint against Domino’s India regarding the non-delivery of my food order placed through the Domino’s App.
On 19 September 2026, I placed Order #119 at 6:52 PM through the “Deliver on Train” option for Train No. 18030 (SHM LTT EXPRESS), Coach B1, Seat No. 25. I ordered 1 Indi Chicken Tikka and paid ₹429.45 through GPay UPI.
I specifically selected the train delivery option available in the Domino’s App. However, the Domino’s outlet at Sadar, Nagpur, informed me that they could not deliver the order on the train. Despite the failure to deliver my order, the application marked the order as delivered, and I never received the food.
I contacted Domino’s customer support and provided the order details, but I am seeking proper resolution of this issue.
Grievance: Failure to provide the paid service, non-delivery of the order, and incorrect marking of the order as delivered.
Relief Requested:
On 19 September 2026, I placed Order #119 at 6:52 PM through the “Deliver on Train” option for Train No. 18030 (SHM LTT EXPRESS), Coach B1, Seat No. 25. I ordered 1 Indi Chicken Tikka and paid ₹429.45 through GPay UPI.
I specifically selected the train delivery option available in the Domino’s App. However, the Domino’s outlet at Sadar, Nagpur, informed me that they could not deliver the order on the train. Despite the failure to deliver my order, the application marked the order as delivered, and I never received the food.
I contacted Domino’s customer support and provided the order details, but I am seeking proper resolution of this issue.
Grievance: Failure to provide the paid service, non-delivery of the order, and incorrect marking of the order as delivered.
Relief Requested:
- Full refund of ₹429.45.
- Investigation into why the order was marked as delivered despite non-delivery.
- Appropriate action against the concerned outlet and delivery process.
